Technical Support Specialist
hace 1 mes
About the Role
The Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.
Key Responsibilities
- Assist customers on critical issues and high-priority cases.
- Communicate with customers and teams through case, phone, and digital methods.
- Manage customer expectations and experience.
- Assess, troubleshoot, resolve, and provide root cause analysis for ServiceNow Product issues.
- Collaborate with internal teams on complex issues.
- Contribute to the growth of best practices for support services.
Requirements
- 0-2 years of customer-facing technical support experience.
- Strong communication and problem-solving skills.
- Ability to work outside of normal business hours.
About ServiceNow
ServiceNow is a leading provider of cloud-based services for IT, customer service, and security operations. Our technology makes the world work for everyone, and our people make it possible.
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