Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Summary:

We are seeking a Technical Support Specialist to provide remote software technical support for Experian EDQ clients. The ideal candidate will have experience in desktop support, help-desk, or IT related support, and be proficient in Windows Server/Linux environment, CLI, and remote desktop technologies.

Key Responsibilities:

  • Provide technical support for Experian EDQ clients via phone and remote desktop tools.
  • Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
  • Document interactions with customers, including troubleshooting steps, solutions provided, and follow-up plans.
  • Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
  • Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.

Qualifications:

  • 1-3 years of experience in desktop support, help-desk, or IT related support.
  • BA degree or equivalent experience desired.
  • Proficient in Windows Server/Linux environment, CLI, and remote desktop technologies.
  • Knowledge of basic networking concepts, remote desktop technologies, and Salesforce or similar ticketing systems.
  • English Level B2.
  • Strong communication and interpersonal skills.
  • Analytical and problem-solving skills.
  • Ability to work non-standard business hours as required.

About Experian:

Experian is a global technology company and leader in data and analytics. We are passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We are committed to diversity, equity, and inclusion, and offer a unique culture that celebrates individuality and promotes work-life balance.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and reward for outstanding performance.


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