Technical Support Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.
Key Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve complex technical issues related to data virtualization, cloud computing, and database management
- Collaborate with cross-functional teams, including development, sales, and marketing, to deliver exceptional customer experiences
- Develop and maintain technical documentation, knowledge base articles, and training materials
- Stay up-to-date with the latest technologies, trends, and best practices in data virtualization, cloud computing, and database management
Requirements
- 2+ years of experience in technical support, data virtualization, cloud computing, or database management
- Strong technical skills in data virtualization, cloud computing, and database management
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong knowledge of IBM Cloud Pak for Data and IBM Cloud
Preferred Qualifications
- 4+ years of experience in technical support, data virtualization, cloud computing, or database management
- Strong experience with Linux, Docker, Kubernetes, and containerization
- Experience with big data and Hadoop software stack
- Strong knowledge of database management systems, including DB2, EDB, Mongo, Datastax, Singlestore, Dremio, and Azure Synapse
About IBM
IBM is a leading technology company that is committed to innovation and customer satisfaction. We offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
How to Apply
If you are a motivated and talented individual who is passionate about technical support, data virtualization, cloud computing, and database management, we encourage you to apply for this exciting opportunity.
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