Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Unlock the Power of Data**

At Experian, we're passionate about harnessing the potential of data to drive positive change. Join us in our mission to empower consumers, businesses, and societies by uncovering new opportunities and insights.

As a Technical Support Specialist, you'll play a vital role in helping our clients overcome complex technical challenges. Your strong analytical skills and ability to think creatively will enable you to:

  • Evaluate client issues by interpreting end-user problem descriptions and information already captured via Tier 1 support.
  • Collaborate with cross-functional teams, including Sales, IT, and Product, to resolve technical challenges in-line with EDQ processes and procedures.
  • Monitor open Tier 1 cases with Senior Analysts and Supervisors to ensure proper handling and escalation.

**Requirements**

  • English language proficiency (B2+ or C1 level)
  • Strong analytical and problem-solving skills
  • Familiarity with Client-Side Web Languages (HTML, CSS, JS) and Server-Side Languages (C#.NET, Java)
  • Familiarity with Web Services (SOAP/XML, REST/JSON)
  • 5+ years of Desktop Support, Help-Desk, or IT-related experience
  • BA degree or equivalent experience desired

**Why Experian?**

We're a global tech company and leader in data and analytics, committed to creating a better tomorrow. Our unique culture celebrates individuality, and we offer a strong people-first approach, with a focus on DEI, work-life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering. Experian is an Equal Opportunity and Affirmative Action employer, proud to be part of the FTSE 30 and a leader in the industry.



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