Technical Support Specialist
hace 2 meses
**Unlock the Power of Data**
At Experian, we're passionate about harnessing the potential of data to drive positive change. Join us in our mission to empower consumers, businesses, and societies by uncovering new opportunities and insights.
As a Technical Support Specialist, you'll play a vital role in helping our clients overcome complex technical challenges. Your strong analytical skills and ability to think creatively will enable you to:
- Evaluate client issues by interpreting end-user problem descriptions and information already captured via Tier 1 support.
- Collaborate with cross-functional teams, including Sales, IT, and Product, to resolve technical challenges in-line with EDQ processes and procedures.
- Monitor open Tier 1 cases with Senior Analysts and Supervisors to ensure proper handling and escalation.
**Requirements**
- English language proficiency (B2+ or C1 level)
- Strong analytical and problem-solving skills
- Familiarity with Client-Side Web Languages (HTML, CSS, JS) and Server-Side Languages (C#.NET, Java)
- Familiarity with Web Services (SOAP/XML, REST/JSON)
- 5+ years of Desktop Support, Help-Desk, or IT-related experience
- BA degree or equivalent experience desired
**Why Experian?**
We're a global tech company and leader in data and analytics, committed to creating a better tomorrow. Our unique culture celebrates individuality, and we offer a strong people-first approach, with a focus on DEI, work-life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, and volunteering. Experian is an Equal Opportunity and Affirmative Action employer, proud to be part of the FTSE 30 and a leader in the industry.
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