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Cloud Integration Technical Support Specialist
hace 1 mes
Job Description
We are seeking a highly skilled Cloud Integration Technical Support Specialist to join our team at IBM Careers. As a Client Facing Technical Support Professional, you will be responsible for providing remote technical support assistance to our clients using problem determination and problem source identification skills.
Key Responsibilities:
- Provide remote technical support assistance to our clients using problem determination and problem source identification skills
- Communicate action plans and recommendations to our clients and ensure their satisfaction with the resolution or root cause analysis
- Flex your programming and technology skills to drive problem resolution using existing and new technical support tools and procedures
- Examine source code, provide feedback to development for product improvement, create test cases, tools, or debug modules for our clients
- Produce coherent knowledge base articles to enable customers to resolve issues without further escalation
- Work as part of a worldwide team responsible for diagnosing and troubleshooting software problems within the Cloud Integration organization, supporting IBM Aspera
Required Skills and Qualifications:
- Strong understanding of container technologies, Kubernetes, cloud skills, and networking protocols
- Knowledge of Unix and Windows platforms
- Proficiency in networking skills, such as TCP and UDP
- Troubleshoot technical issues (networking, web apps, operating system, file system and user management) in the deployment of high-speed file transfer software in an enterprise environment
- Knowledge of Windows Active Directory/Group Policy, LDAP, SAML, SSO, etc.
- Scripting skills, such as Unix shell, Windows batch, Perl, Ruby or Python
- Basic skills in database server (MySQL) administration
- Communication and customer focus skills – understand customer problems and articulate current status to customers
- Ability to communicate action plans to the client or IBM representative as appropriate
- Ability to recommend and implement new or improvements to existing technical support tools, procedures, and processes
Estimated Salary Range: $80,000 - $110,000 per year, based on location and experience.
