Technical Integration Specialist
hace 2 semanas
About the Role
Tebra is a digital backbone for practice well-being, and we're seeking a Technical Integration Specialist to join our team. As a key member of our Technical Operations team, you'll play a crucial role in activating, maintaining, and troubleshooting integrations with healthcare providers.
Your Area of Focus
Some of your key responsibilities will include:
- Activating or offboarding integrated accounts
- Responding to and resolving technical cases within 5 days or less
- Reducing the risk of churn by troubleshooting on the fly and working through issues with healthcare providers
- Documenting integration-related processes, FAQs, and departmental training guides
- Supporting internal and external teams with technical integration issues and/or questions
- Staying up-to-date with various types of integrations and workflows that are specific to each practice
Your Professional Qualifications
We're looking for candidates with:
- 1-2 years of customer-facing experience, preferably in SaaS or Tech
- Knowledge of Salesforce, Jira/Confluence, and SQL
- Experience with various EMRs, EHRs, or Practice Management Systems
About Tebra
We're proud to be the digital backbone for practice well-being, helping independent practices bring modernized care to patients everywhere. Our team is united in our vision to unlock better healthcare, and we're excited to welcome a new Technical Integration Specialist to our team.
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