Technical Integration Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

Tebra is a digital backbone for practice well-being, and we're seeking a Technical Integration Specialist to join our team. As a key member of our Technical Operations team, you'll play a crucial role in activating, maintaining, and troubleshooting integrations with healthcare providers.

Your Area of Focus

Some of your key responsibilities will include:

  1. Activating or offboarding integrated accounts
  2. Responding to and resolving technical cases within 5 days or less
  3. Reducing the risk of churn by troubleshooting on the fly and working through issues with healthcare providers
  4. Documenting integration-related processes, FAQs, and departmental training guides
  5. Supporting internal and external teams with technical integration issues and/or questions
  6. Staying up-to-date with various types of integrations and workflows that are specific to each practice

Your Professional Qualifications

We're looking for candidates with:

  1. 1-2 years of customer-facing experience, preferably in SaaS or Tech
  2. Knowledge of Salesforce, Jira/Confluence, and SQL
  3. Experience with various EMRs, EHRs, or Practice Management Systems

About Tebra

We're proud to be the digital backbone for practice well-being, helping independent practices bring modernized care to patients everywhere. Our team is united in our vision to unlock better healthcare, and we're excited to welcome a new Technical Integration Specialist to our team.


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