SaaS Technical Support Specialist
hace 3 semanas
At IBM, we're looking for talented individuals to join our Sterling Order Management SaaS support team as Technical Support Professionals.
As a member of this team, you'll provide remote technical support to our enterprise-level clients, resolving complex issues related to implementation, deployment, operations, and performance.
Your Key Responsibilities
- Provide technical support to clients via remote channels to resolve complex issues.
- Recreate client environments and simulate problems to identify root causes and validate potential solutions.
- Collaborate with cross-functional teams, including DevOps, Engineering, and Offering Management, to triage issues and deliver quality, scalability, and serviceability into our offerings.
Required Technical and Professional Expertise
- Strong communication skills, both written and verbal.
- Ability to work in a customer-facing role, participating in a rotational shift model and on-call/production-down support rotation.
- Knowledge of Java, K8s, Docker, database administration, and Unix/Linux/Windows system administration.
- Ability to multitask and re-prioritize under pressure.
Preferred Technical and Professional Expertise
- Familiarity with cloud-native technologies, including Docker containers, Red Hat OpenShift, Kubernetes orchestration, and NoSQL databases.
- Familiarity with other programming models and open standards, including AngularJS, RESTful APIs, Java Messaging Service (JMS), Apache Kafka, or RabbitMQ.
- Understanding of Agile Development principles and practices.
We offer a dynamic work environment where you can learn and develop yourself and your career, with continuous trust and support. Our team is composed of growth-minded individuals who are open to feedback and learning new information and skills. We encourage collaboration, feedback, and a team-focused approach to drive exceptional outcomes for our clients.
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