SaaS Technical Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About the Role

At IBM, we're looking for talented individuals to join our Sterling Order Management SaaS support team as Technical Support Professionals.

As a member of this team, you'll provide remote technical support to our enterprise-level clients, resolving complex issues related to implementation, deployment, operations, and performance.

Your Key Responsibilities

  • Provide technical support to clients via remote channels to resolve complex issues.
  • Recreate client environments and simulate problems to identify root causes and validate potential solutions.
  • Collaborate with cross-functional teams, including DevOps, Engineering, and Offering Management, to triage issues and deliver quality, scalability, and serviceability into our offerings.

Required Technical and Professional Expertise

  • Strong communication skills, both written and verbal.
  • Ability to work in a customer-facing role, participating in a rotational shift model and on-call/production-down support rotation.
  • Knowledge of Java, K8s, Docker, database administration, and Unix/Linux/Windows system administration.
  • Ability to multitask and re-prioritize under pressure.

Preferred Technical and Professional Expertise

  • Familiarity with cloud-native technologies, including Docker containers, Red Hat OpenShift, Kubernetes orchestration, and NoSQL databases.
  • Familiarity with other programming models and open standards, including AngularJS, RESTful APIs, Java Messaging Service (JMS), Apache Kafka, or RabbitMQ.
  • Understanding of Agile Development principles and practices.

We offer a dynamic work environment where you can learn and develop yourself and your career, with continuous trust and support. Our team is composed of growth-minded individuals who are open to feedback and learning new information and skills. We encourage collaboration, feedback, and a team-focused approach to drive exceptional outcomes for our clients.



  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we're committed to delivering exceptional technical support to our EDQ clients. As a Senior Technical Support Specialist, you'll be part of a dynamic team that collaborates with internal teams to resolve complex issues and document interactions in a clear and concise manner.Job Overview:We're seeking a skilled technical professional to provide...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team in Heredia, Costa Rica. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Job Summary**We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing remote technical support for IBM software, hardware, and solutions.**Key Responsibilities**Engage with customers in a timely and effective manner to resolve technical issues.Provide troubleshooting...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    At ServiceNow, our goal is to provide exceptional customer experiences. We're looking for a skilled Technical Support Specialist to join our team and contribute to our mission.This role involves working with customers to resolve technical issues and provide best-in-class support. As a Technical Support Specialist, you will be responsible for troubleshooting...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    Job DescriptionWe are seeking a skilled Smarsh Technical Support Specialist to join our team. As a key member of our support organization, you will provide industry-best service to customers and partners using Smarsh products and services.The successful candidate will focus on ensuring timely response and rapid resolution of inbound requests or escalations,...


  • San Francisco, Heredia, Costa Rica Bmns A tiempo completo

    Job SummaryBmns is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in hardware and software support, with a strong focus on troubleshooting and problem-solving.Key ResponsibilitiesProvide technical support to customers through various communication channels.Assist with hardware and software testing,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a highly skilled Technical Support Specialist to oversee daily urgent and complex incidents/requests as required by their leads and Analysts. This role is ideal for individuals with excellent communication skills, technical knowledge, and problem-solving abilities.**Job Summary:**The Technical Support Specialist will be responsible for assigning...


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Sysco Costa Rica. This role will be responsible for providing exceptional technical support to our associates and internal customers, ensuring timely resolution of incidents and requests.About the RoleThe ideal candidate will have 1 year of experience in a Service...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at Bosch Service Solutions Costa Rica. The successful candidate will be responsible for providing top-notch technical support to our customers, ensuring that their issues are resolved efficiently and effectively.ResponsibilitiesProvide technical assistance to...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job Title: Technical Support Specialist - Mq-Z About the Job: At IBM, we're looking for a highly skilled Technical Support Specialist to join our Mq-Z team. As a Technical Support Specialist, you will be responsible for providing technical advice and guidance to customers and internal project teams. You will also be involved in code debugging, writing...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionExperian is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Technical Support: Respond to and resolve technical issues and queries from...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewWe are seeking a skilled Technical Operations Support Specialist to join our team at Citi. This is an exciting opportunity for individuals who enjoy working in operations support and want to contribute to the success of a global financial institution.


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleThe Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.Key ResponsibilitiesAssist customers on critical issues and high-priority cases.Communicate with customers and teams through case, phone, and digital methods.Manage customer expectations and experience.Assess,...


  • San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Job Overview: Hewlett Packard Enterprise is a dynamic and innovative company that offers opportunities for growth and development. We are seeking a Technical Support Specialist - Intern to join our team in Costa Rica.


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    At IBM, we're committed to building a better world through technology and innovation. As a Technical Support Specialist, you'll play a critical role in helping our customers achieve their goals by providing expert technical support and guidance.Your Role and ResponsibilitiesAs a member of our IBM Security Support team, you'll be responsible for assisting our...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Summary:We are seeking a Technical Support Specialist to provide remote software technical support for Experian EDQ clients. The ideal candidate will have experience in desktop support, help-desk, or IT related support, and be proficient in Windows Server/Linux environment, CLI, and remote desktop technologies.Key Responsibilities:Provide technical...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Unlock the Power of Data**At Experian, we're passionate about harnessing the potential of data to drive positive change. Join us in our mission to empower consumers, businesses, and societies by uncovering new opportunities and insights.As a Technical Support Specialist, you'll play a vital role in helping our clients overcome complex technical challenges....


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    About the RoleSmarsh is seeking a skilled Technical Support Engineer II to join our team. As a critical member of our support organization, you will be responsible for delivering industry-best service to our customers and partners.ResponsibilitiesYou will focus on ensuring timely response and rapid resolution of inbound requests or escalations, spanning all...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    At Smarsh, we empower our customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6,500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal, or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....