SaaS Technical Support Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About the Role

At IBM, we're looking for talented individuals to join our Sterling Order Management SaaS support team as Technical Support Professionals.

As a member of this team, you'll provide remote technical support to our enterprise-level clients, resolving complex issues related to implementation, deployment, operations, and performance.

Your Key Responsibilities

  • Provide technical support to clients via remote channels to resolve complex issues.
  • Recreate client environments and simulate problems to identify root causes and validate potential solutions.
  • Collaborate with cross-functional teams, including DevOps, Engineering, and Offering Management, to triage issues and deliver quality, scalability, and serviceability into our offerings.

Required Technical and Professional Expertise

  • Strong communication skills, both written and verbal.
  • Ability to work in a customer-facing role, participating in a rotational shift model and on-call/production-down support rotation.
  • Knowledge of Java, K8s, Docker, database administration, and Unix/Linux/Windows system administration.
  • Ability to multitask and re-prioritize under pressure.

Preferred Technical and Professional Expertise

  • Familiarity with cloud-native technologies, including Docker containers, Red Hat OpenShift, Kubernetes orchestration, and NoSQL databases.
  • Familiarity with other programming models and open standards, including AngularJS, RESTful APIs, Java Messaging Service (JMS), Apache Kafka, or RabbitMQ.
  • Understanding of Agile Development principles and practices.

We offer a dynamic work environment where you can learn and develop yourself and your career, with continuous trust and support. Our team is composed of growth-minded individuals who are open to feedback and learning new information and skills. We encourage collaboration, feedback, and a team-focused approach to drive exceptional outcomes for our clients.



  • San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job Summary- As a Technical Support Specialist at Hewlett Packard, you will be responsible for resolving technical issues related to hardware and software, providing solutions and guidance to internal and external customers through various support channels. You will engage in articulating case summaries and resolutions for the Knowledge Management System...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Technical Support Specialist to join our team at IBM. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients via phone,...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    About KyndrylWe are a leading technology services company that designs, builds, and manages mission-critical systems for our clients. Our team is passionate about delivering exceptional customer experiences and providing opportunities for growth and development.Job SummaryWe are seeking a Technical Support Specialist to join our team in Costa Rica. As a...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    **Job Summary**We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing remote technical support for IBM software, hardware, and solutions.**Key Responsibilities**Engage with customers in a timely and effective manner to resolve technical issues.Provide troubleshooting...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    About the RoleWe are seeking a Technical Support Specialist to join our team at Kyndryl in Costa Rica. As a Technical Support Specialist, you will be the face and voice of our company, providing exceptional customer service and technical support to our clients.This is a true 'start here, go anywhere' opportunity, with plentiful opportunities for growth and...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    We are seeking a skilled Technical Support Specialist to provide on-site IT support to our clients. Key responsibilities include:Key Responsibilities:Assembly and relocation of equipmentInstallation of computer equipment and peripheralsBasic technical support and troubleshootingDiagnosing and resolving Level 2 technical issuesAbout NTT DATA ServicesNTT DATA...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Company Overview**Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.**Job...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    At ServiceNow, our goal is to provide exceptional customer experiences. We're looking for a skilled Technical Support Specialist to join our team and contribute to our mission.This role involves working with customers to resolve technical issues and provide best-in-class support. As a Technical Support Specialist, you will be responsible for troubleshooting...


  • San Francisco, Heredia, Costa Rica Sykes Costa Rica A tiempo completo

    **Job Summary**:We are seeking a skilled Technical Support Specialist to join our team at Sykes Costa Rica. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.**Key Responsibilities**:Troubleshoot network connectivity issues within the appropriate SLA/ETC and Quality...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our IBM team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional customer experiences.Key...


  • San Francisco, Heredia, Costa Rica Bmns A tiempo completo

    Job SummaryBmns is seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in hardware and software support, with a strong focus on troubleshooting and problem-solving.Key ResponsibilitiesProvide technical support to customers through various communication channels.Assist with hardware and software testing,...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **Empowering Customer Success**At Cloud Software Group, we're committed to delivering exceptional customer experiences through our cutting-edge technology solutions. As a Technical Support Engineer, you'll play a vital role in helping our customers overcome technical challenges and achieve their goals.**Key Responsibilities:**• Answering customer inquiries...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Auxis seeks a highly skilled Technical Support Specialist to oversee daily urgent and complex incidents/requests as required by their leads and Analysts. This role is ideal for individuals with excellent communication skills, technical knowledge, and problem-solving abilities.**Job Summary:**The Technical Support Specialist will be responsible for assigning...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Experian. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients via phone, email, and other communication channels.Key ResponsibilitiesProvide first and second-level technical support to resolve client...


  • San Francisco, Heredia, Costa Rica Tebra A tiempo completo

    About the RoleTebra is seeking a highly skilled Technical Support Representative to join our Integration Operations team. As a key member of our team, you will play a critical role in ensuring the smooth operation of our integrated practices. Your primary focus will be on troubleshooting and resolving technical issues related to our integrations, ensuring...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryExperian is seeking a skilled Technical Support Specialist to join our team. In this role, you will provide exceptional technical support to clients via phone, email, and other channels. Your primary responsibilities will include resolving client issues, providing training and guidance to clients, and collaborating with internal teams to ensure...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job Title: Technical Support Specialist - Mq-Z About the Job: At IBM, we're looking for a highly skilled Technical Support Specialist to join our Mq-Z team. As a Technical Support Specialist, you will be responsible for providing technical advice and guidance to customers and internal project teams. You will also be involved in code debugging, writing...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionExperian is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide Technical Support: Respond to and resolve technical issues and queries from...


  • San Francisco, Heredia, Costa Rica Smarsh A tiempo completo

    About SmarshSmarsh is a leading provider of digital communications solutions for regulated industries. Our mission is to empower our customers to manage risk and unleash intelligence in their digital communications.Job SummaryWe are seeking a Technical Support Representative to join our Client Services team. As a Technical Support Representative, you will be...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleThe Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.Key ResponsibilitiesAssist customers on critical issues and high-priority cases.Communicate with customers and teams through case, phone, and digital methods.Manage customer expectations and experience.Assess,...