Cloud Software Support Specialist
hace 14 horas
About Cloud Software Group
We combine the capabilities of Citrix and TIBCO, creating a leading cloud software provider serving over 100 million users worldwide.
Our team is dedicated to making a difference in people's lives by providing reliable cloud solutions that enable work from anywhere.
We value diverse perspectives, courage to take risks, and encourage our teams to learn, dream, and shape the future of work.
We're on the cusp of significant growth and evolution, and we need experts like you to help us achieve it.
About This Role
This position involves in-depth problem analysis of Cloud Software Group products.
You will ensure successful integration of our products into customer environments.
You will utilize fundamental troubleshooting skills and technical knowledge to isolate, analyze, and resolve customer issues.
You will support clients ranging from small businesses to large enterprises.
You will perform sophisticated problem analysis and isolate problems of moderate to high complexity with minimal supervision.
Duties and Responsibilities
- You will document cases, recommendations, and resolutions clearly in our CRM system.
- You will adhere to established Service Level Agreements and Key Performance Indicators.
- You will ensure the quality of your work meets acceptable time schedules and customer commitments.
- This role requires on-site presence at our office.
- Some weekend work may be required.
Requirements
- 3+ years of experience supporting IT professionals in Virtualization.
- 3+ years of experience supporting end-users and Microsoft Windows server support.
- A strong practical understanding of Active Directory and common networking protocols.
- Industry certifications (MCSE, MCA, or CCA) are preferred.
- 3+ years of experience supporting enterprise customers in Virtualization.
- A solid understanding of Layer 4-7 load balancing and SSL acceleration.
Education
A University Degree or equivalent experience and minimum of 3 years of prior relevant experience are required.
Cloud Software Group is committed to Equal Employment Opportunity (EEO) and compliance with all federal, state, and local laws prohibiting employment discrimination based on protected characteristics.
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