Cloud Account Support Specialist
hace 11 horas
About IBM
">IBM is a technology and consulting leader, known for its pioneering work in artificial intelligence, quantum computing, and blockchain. With over a century of experience, we have helped shape the modern world, and continue to be at the forefront of innovation.
The Opportunity
">We are seeking a Cloud Account Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer support to our clients, ensuring their cloud services run smoothly and efficiently. You will be the primary point of contact for account-related inquiries, and will work closely with our technical teams to resolve issues.
Responsibilities
">- ">
- Provide timely and effective support to customers via phone, email, and chat">
- Assist with troubleshooting and resolving account-related issues">
- Work collaboratively with internal teams to resolve complex technical issues">
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction">
- Stay up-to-date with the latest cloud technologies and services">
Requirements
">To succeed in this role, you will need:
- ">
- 5+ years of experience in customer service, collections or accounts receivable">
- Excellent communication and problem-solving skills">
- Ability to work well under pressure and manage multiple tasks simultaneously">
- Strong knowledge of Microsoft Suite and ability to learn other software systems">
- Ability to sit for prolonged periods of time">
Benefits
">We offer a comprehensive benefits package, including:
- ">
- A competitive salary and bonus structure">
- A range of health insurance options">
- Retirement savings plan">
- Flexible working hours and remote work options">
- Ongoing training and development opportunities">
About Business Unit
">Our business unit is focused on providing cloud-based solutions to our clients. We are committed to delivering exceptional service and value to our customers, and are looking for talented individuals to join our team.
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