Key Account Support Specialist
hace 1 día
Empowering Your Career at Equifax
We are seeking a skilled Key Account Support Specialist to join our team. If you're passionate about delivering exceptional customer experiences and exceeding company standards, we encourage you to apply.
**Your Role:**
As a Key Account Support Specialist, you will be responsible for creating and maintaining strong relationships with our clients, providing timely and effective solutions to their inquiries and concerns. You will:
- Manage outbound calls to gather information and resolve customer issues efficiently
- Collaborate with cross-functional teams to drive positive metrics, including first contact resolution, quality, customer satisfaction, schedule adherence, and productivity
- Develop and maintain knowledge of our products and services to provide expert support to our clients
**What We're Looking For:**
To succeed in this role, you'll need:
- Minimum 2 years of customer service experience, with a proven track record of delivering exceptional results
- Strong English language proficiency (verbal and written), level B2 or higher
- Proficiency in Google Suite and Microsoft Office (Word and Excel)
**Why Choose Equifax?**
We offer a comprehensive compensation package, including health insurance, on-site medical facilities, life insurance, gym access, free transportation and parking, subsidized cafeteria, and opportunities for professional growth through our online learning platform.
Equifax is an Equal Opportunity Employer. We welcome applications from qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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