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Customer Support Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Summary
Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.

Key Responsibilities
- Respond to customer inquiries in a timely and professional manner
- Triage and resolve billing disputes in a timely fashion
- Monitor and respond to app reviews, ensuring responses are completed within 3 hours of receipt during business hours
- Provide weekly reports to management on customer service volume and trends
- Inform customers about new features and functionalities
- Create and maintain customer-facing FAQs, videos, and other support materials

About the Team
Wondery is a premium podcast studio known for character-driven, binge-worthy stories. Our team is passionate about creating immersive, emotionally driven storytelling experiences. We're looking for a Customer Support Specialist who shares our passion and is committed to delivering exceptional customer support.

Requirements
- Bachelor's degree
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Avid podcast listener, familiar with a variety of podcast apps