Customer Support Specialist
hace 7 días
Experian is a global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society. With 23,000 employees operating across 44 countries, we prioritize our culture and seek passionate individuals who value teamwork.
Role OverviewWe are seeking a Customer Support Specialist to join our EDQ North America Professional Services team. As a key member of our team, you will help clients achieve successful outcomes through both pre- and post-sales phases of their technology investments.
Job Responsibilities- Leverage EDQ's documentation to determine the best course of action for each issue.
- Engage with customers and support team members to understand the customer's environment, contract, and goals, and update customer information as needed.
- Attempt to resolve incidents or requests on first contact when possible prior to escalating.
- Monitor and respond to support calls within required SLA.
- Evaluate issues by interpreting end-user problem descriptions to determine resolution or best course of action.
- Identify problem trends and report to supervisor for further analysis.
- 1-3 Years of Desktop Support, Help-Desk, or IT-related support experience.
- Bachelor's degree or equivalent experience desired.
- English Level B2.
- Strong communication and interpersonal skills.
- Microsoft Office proficiency.
- Analytical and problem-solving skills.
- Able to work non-standard business hours as required.
- Ability to resolve issues over the phone utilizing remote control tools.
This is a permanent home-based role in Costa Rica with no relocation available. We offer a competitive salary of $50,000 per year, medical, life, and dental insurance, and other benefits such as paid time off and annual performance bonus.
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