Customer Advocate and Support Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

We are seeking a highly skilled Customer Advocate and Support Specialist to join our team. As a key member of our support department, you will play a vital role in shaping Tebra's product and processes by serving as the customer's advocate.

Your primary responsibility will be to provide outstanding customer support to our clients with their Tebra products and services. You will troubleshoot technical difficulties, resolve client issues and questions, and work closely with our internal team and external partners to deliver exceptional results.

To succeed in this role, you will need to have excellent verbal and written communication skills, a high school diploma, and at least 2 years of experience in answering inbound phone calls and resolving technical software problems. Bonus points for having knowledge in using Salesforce, Shortel, Confluence, and Microsoft Office products.

As a Customer Advocate and Support Specialist, you will be expected to have a professional and friendly demeanor, amazing telephone presence, and a love of talking on the phone. You will also need to be comfortable with most things technical, especially Salesforce and Microsoft Office products, and have a proven track record of researching and testing complex issues.

We offer a competitive salary of $65,000 - $80,000 per year, depending on location and experience. In addition to a great salary, we also offer a wellness and childcare subsidy, university/education discount, and access to a range of resources to help you keep your mind and body healthy.

About Tebra

Tebra is the digital backbone for practice well-being, providing modernized care to patients everywhere. Our company values include starting with the customer, keeping it simple, staying entrepreneurial, being better together, celebrating success, and offering great perks and benefits.


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