Customer Experience Advocate for Practice Well-being

hace 1 día


San Francisco, Heredia, Costa Rica Tebra A tiempo completo

About the Role

We are seeking a skilled Customer Experience Advocate to join our team at Tebra. As a key member of our department, you will play a vital role in shaping the company's plans and strategy by serving as the customer's advocate. Your unique insight into the challenges faced by our clients will help inform the development of Tebra's products and processes.

As a Customer Experience Advocate, you will have the opportunity to contribute to the growth and success of our department while advancing your Support career in a fast-changing and growing industry.

Your Area of Focus

You will be responsible for providing outstanding customer support to our clients with their Tebra products and services, troubleshooting technical difficulties, and resolving client issues and questions while working closely with our internal team and external partners.

You will also have the opportunity to improve Tebra's product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate. Ultimately, you will become a Subject Matter Expert on both topics and a trusted resource for our clients.

Your Professional Qualifications

To be successful in this role, you will need to possess fluency in English (CEFR B2+) verbal and written communication skills, a high school diploma, and 2+ years of experience answering inbound phone calls and resolving technical software problems. Bonus points will be given for knowledge in using Salesforce, Shortel, and Confluence.

In addition to these qualifications, you will need to have a professional and friendly demeanor, an amazing telephone presence, and a love of talking on the phone. You should also be comfortable with most things technical, especially Salesforce and Microsoft Office products, and know what SaaS stands for. Proven results in researching and testing complex issues will also be beneficial.

About Tebra

Tebra is a digital backbone for practice well-being, formed by the joining of Kareo and PatientPop. Our new hires and current employees are now united as Team Tebra. We aim to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.

Our Values

At Tebra, we value Start with the Customer, Keep It Simple, Stay Entrepreneurial, Better Together, and Celebrate Success. These values guide our approach to delivering exceptional customer experiences and driving innovation in the healthcare industry.

Perks & Benefits

To support the well-being of our employees, Tebra offers a wellness and childcare subsidy, a University/Education discount, and various resources for maintaining physical and mental health. We prioritize creating a positive work environment that fosters collaboration, creativity, and success.



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