Digital Marketing Specialist for Healthcare Practices

hace 14 horas

San Francisco, Heredia, Costa Rica Tebra A tiempo completo

**About the Role**: The position of Customer Digital Marketing Coordinator plays a pivotal role in Tebra Services' success. As the go-to digital marketing expert for our CSM team and customers, your contributions will significantly impact customer satisfaction scores, effective marketing campaign management, service churn reduction, and team collaboration.

**Your Area of Focus**:

The face of Tebra's Services department and the expert for our digital marketing services, you'll work closely with our Customer Success team to manage up to 300 accounts, build relationships, and facilitate cross-selling add-on services based on customer needs. Your responsibilities will include managing accounts and projects with the delivery team to ensure timely and effective handling of customer requests, assisting Customer Success Managers (CSMs) in closing sales opportunities, onboarding, launching services, providing exceptional customer service, and handling inbound requests and feedback.

You will develop digital marketing strategies and operations at scale across various channels such as social media, blogs, and Google advertising for our customers. It is essential to learn about Tebra's digital marketing solutions to become proficient in recommending and project managing these solutions to private practices. You will also project manage the execution of campaigns with the delivery teams to ensure effective campaign execution for our customers, relay performance trends and optimization tactics to the delivery team and CSMs, and analyze and communicate performance results throughout the customer lifecycle.

**Professional Qualifications**:

  • Extensive customer service experience
  • Excellent attention to detail
  • Great communication skills both internally and externally
  • Able to multitask and project manage a large volume of clients and projects
  • Strong cross-departmental skills
  • Understanding of digital marketing and the benefits of our blog, advertising, and social media services
  • Team player mindset
  • Comfortable with selling/upselling
  • Proven ability to drive results under pressure and in the face of ambiguity
  • Customer advocate who goes above and beyond for the customer
  • Creative problem solver who probes to understand the why behind the what
  • Empathetic, flexible, and adaptable

**About Tebra**:

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. With over 100,000 providers trusting Tebra to elevate their patient experience and help them grow their practice, we're building the future of well-being together. Our shared vision for tomorrow begins with compassion and humanity today.

**Our Values**:

  • **Start with the Customer**: We get to know our customers - and their patients - and look at the world through their lens.
  • **Keep It Simple**: Healthcare is too complex. We aim to simplify it for everyone.
  • **Stay Entrepreneurial**: We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
  • **Better Together**: We are diverse, humble, and collaborative. We put the team first and win together.
  • **Celebrate Success**: Life is short and joy is underrated. We take time to have fun and celebrate success.

**Perks & Benefits**:

To support our employees' well-being, Tebra offers a wellness and childcare subsidy and a University/Education discount. We also provide access to resources like Obe Fitness for workouts and LifeWorks Employee Assistance Program for mental health support and other everyday occurrences.

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