Technical Support Specialist for Healthcare Solutions
hace 3 días
**Job Overview**: We are seeking a highly skilled Technical Support Specialist to join our Experian Healthcare team. This is a permanent home-based role in Costa Rica, offering a unique opportunity to work with a leading provider of healthcare solutions.
**Salary:** $45,000 - $65,000 per annum
**Job Description:** As a Technical Support Specialist, you will be responsible for providing ongoing support to our clients after the implementation of our healthcare products. Your primary goal will be to respond to user questions regarding the operation of our Medical Necessity, Authorizations, Notice of Admissions, and other products.
**Key Responsibilities:*
- Accept initial client contact for support through different media channels, online support tickets, phone, email, and chat.
- Log all client contacts and issues.
- Provide detailed first-level support, troubleshooting, and problem resolution where possible.
- Assign and categorize support tickets to appropriate functional areas.
- Notify clients of the status of their support tickets within agreed-upon service levels.
- Verify support ticket closure and ongoing client communications.
- Work directly with clients, Account Management, Engineering, and Implementation teams.
- Participate in internal and client meetings.
**Required Skills and Qualifications:**
3+ years of experience specific to Customer Support and Customer Service.
Excellent communication skills and ability to speak clearly with technical and non-technical clients is critical.
Ability to work in a fast-paced multi-product support environment.
Safeguard sensitive information.
Highly analytical, intensive research, and reconciliation skills required.
**Benefits:**
We offer a comprehensive benefits package, including medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
**Diversity, Equity, and Inclusion:**
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a successful, inclusive, and diverse team where people love their work and love working together. We value the uniqueness and want you to bring your whole, authentic self to work.
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