Technical Support Specialist for Video Operations

hace 2 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Bosch Service Solutions, a leading global supplier of Business Process Outsourcing, is seeking a highly skilled Technical Support Specialist to join their team in the Video Department. This role will involve providing exceptional customer service and technical support to clients globally.

**Job Summary:**

We are looking for a talented individual with strong technical knowledge and excellent communication skills to fill this exciting opportunity. As a Technical Support Specialist, you will be responsible for logging and keeping records of customer queries, providing answers to customer issues, and processing remote support requests.

**Responsibilities:

  • Logging and keeping records of customer/employee queries.
  • Customer Request, failure or complaint Log in (via all communication channel).
  • In case of complex cases, consult with SME when needed.
  • Give answers to customer issues.
  • Process remote Support, provide available documentation, software/firmware to customers in order to help resolve their inquiry.
  • Collect log files & configuration files & data bases when instructed.
  • Forward non post sales Tech Support issue to related department.

**Requirements:

  • Minimum High school/Technical degree diploma in Networking or Computer maintenance.
  • Studies/knowledge in networking, Windows Server environment is a plus.
  • Tech Enthusiast.
  • Assertive communication and empathy. Excellent oral and written communication skills.
  • Multi-tasking.
  • Ability to work collaboratively in a team environment.
  • English level B2+/C1.

**What We Offer:

  • A competitive salary of $65,000 - $80,000 per year.
  • A comprehensive benefits package including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work with a global leader in Business Process Outsourcing and contribute to the success of our company.

Estimated salary: $72,500



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