IT Support Specialist For Video Department Team

hace 1 mes


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo
Company Overview

Bosch Service Solutions is a leading global provider of Business Process Outsourcing services for complex business processes and innovative solutions. With a team of around 9,000 associates at 27 locations worldwide, we support national and international customers in over 35 languages across various sectors.

About the Role

We are seeking an IT Support Specialist to join our Video Department team. The successful candidate will be responsible for:

  • Logging and maintaining records of customer/employee queries
  • Processing customer requests, failures, or complaints through various communication channels
  • Collaborating with Subject Matter Experts (SMEs) on complex cases
  • Providing answers to customer issues and resolving inquiries
  • Collecting log files, configuration files, and databases as instructed
  • Forwarding non-post sales technical support issues to related departments
Requirements

To be considered for this role, you should possess:

  • A minimum High school/Technical degree diploma in Networking or Computer maintenance
  • Studies/knowledge in networking and Windows Server environment (a plus)
  • Tech Enthusiasm
  • Assertive communication and empathy
  • Excellent oral and written communication skills
  • Multi-tasking ability
  • Ability to work collaboratively in a team environment
Compensation Package

We offer a competitive salary estimated to be between $55,000 - $75,000 per annum, depending on your level of experience and qualifications. This figure may vary based on location and other factors.



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