IT Infrastructure Specialist
hace 1 día
Moody's is a global integrated risk assessment firm empowering organizations to make informed decisions.
The IT Infrastructure Specialist will provide technical services to internal customers, ensuring timely resolution of reported problems within specified service level agreements. This role requires adherence to Moody's values in all day-to-day activities to meet business needs.
Frequent interaction with supervisors and/or functional peer group managers will involve matters between functions, company divisions, or units, and customers.
This position involves facilitating problem-solving and teamwork, producing updates and reports on issues and activities for management, and serving as a liaison between IT and upper management.
A key responsibility is implementing procedural changes, software/hardware standards, and standard operating procedures.
This role also requires producing well-written technical and business documentation, such as project plans and communications.
Providing technical support in a Windows 10 environment, planning, and participating in implementation, migration, and preliminary troubleshooting of the PC/LAN environment are essential duties.
The specialist will configure, install, support, troubleshoot, and repair client workstations, printers, mobile devices, audio, video, and office equipment.
Coordinating support and requests with other support levels and vendors is necessary.
This role involves recognizing problem areas, developing proactive solutions, and following IT operational performance metrics and Service Level Agreements.
Assisting other members of technical staff with installation and support issues when requested is also part of this role.
Timely follow-up to users and management on all support issues is required to ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are accurately coordinated, supervised, tracked, and resolved.
Soliciting feedback from business lines and individual users is necessary to improve service levels and customer satisfaction.
Reporting on root-cause analysis where there have been significant problems is also a key responsibility.
In terms of qualifications, a bachelor's degree is required, along with five years of experience working in Desktop and/or Help Desk support, and knowledge of ITIL.
The ideal candidate should possess excellent communication skills, be able to develop relationships with key partners and end users, and facilitate feedback and partnering on deliverables.
This role also requires the ability to execute support and engagement from junior staff to senior management with a focus on delivery and service improvement.
An estimated salary for this position is $85,000 per year, based on industry standards and the required qualifications and skills.
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