IT Support Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

Job Overview

Viant Medical is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our staff.

Salary Information

The estimated annual salary for this position is between $60,000 and $80,000, depending on experience and qualifications.

About the Job

This role requires 2-3 years of experience in IT support, with excellent time management and problem-solving skills. You will be responsible for monitoring and maintaining request queues, installing and configuring workstations and peripherals, following standard help desk procedures, and supporting infrastructure changes and network troubleshooting.

Key Responsibilities

  • Monitor and maintain request queues based on established service level agreements
  • Install, configure, and maintain workstations, laptops, and peripherals
  • Follow standard help desk procedures
  • Support infrastructure changes and network troubleshooting
  • Recommend software and hardware solutions
  • Perform maintenance on equipment
  • Maintain documentation of procedures and configurations
  • Manage inventory related to hardware, software, and IT supplies
  • Configure and install desktop hardware
  • Train end-users on computer literacy

Required Skills and Qualifications

  • Associates Degree in Computer Science or related field
  • Advanced English
  • 2-3 years IT support experience
  • Excellent time management and problem-solving skills
  • Able to work effectively in a team and independently
  • Proactive approach to identifying potential issues
  • Able to work in a fast-paced environment

About Us

Viant provides equal employment opportunities to all employees and job applicants without regard to race, color, religion, gender, sexual orientation, nationality, age, disability, marital status, amnesty, or veteran status in accordance with applicable federal, state, and local laws.


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