IT Support Specialist
hace 1 día
We are seeking an IT Support Specialist to join our team at Auxis. The successful candidate will be responsible for providing technical support to clients, resolving issues in a timely and professional manner, and escalating complex problems to senior support staff as needed.
About the Role:
- Provide first-level technical support to clients via phone, email, or chat, responding to inquiries and resolving issues promptly and efficiently.
- Utilize various tools and technologies to diagnose and troubleshoot technical issues, including Active Directory, Exchange, Office 365, VPN, and network-shared printers and drives.
- Collaborate with internal teams to resolve complex technical issues that require coordination across multiple stakeholders.
- Maintain accurate records of all client interactions, including issue resolution and customer satisfaction feedback.
- Stay up-to-date with the latest technology trends and best practices in IT support, applying this knowledge to improve service delivery and client satisfaction.
Requirements:
- 1-2 years of experience in technical support, preferably in a similar role or industry.
- Familiarity with ITIL (Information Technology Infrastructure Library) best practices and frameworks.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues at all levels.
- Demonstrated experience in providing high levels of customer satisfaction and performance in high-volume environments.
- Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
Working Conditions:
- This is a full-time position, with flexible working hours to accommodate the needs of our clients.
- The ideal candidate will be based in [Location], but may be required to work on-site at client locations from time to time.
What We Offer:
- A competitive salary range of $50,000 - $65,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- The opportunity to work with a dynamic and growing company, with a focus on delivering exceptional service to our clients.
How to Apply:
If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your resume and cover letter to [Contact Information]. We look forward to hearing from you
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