IT Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Auxis A tiempo completo
Job Summary

We are seeking an IT Support Specialist to join our team at Auxis. The successful candidate will be responsible for providing technical support to clients, resolving issues in a timely and professional manner, and escalating complex problems to senior support staff as needed.

About the Role:

  • Provide first-level technical support to clients via phone, email, or chat, responding to inquiries and resolving issues promptly and efficiently.
  • Utilize various tools and technologies to diagnose and troubleshoot technical issues, including Active Directory, Exchange, Office 365, VPN, and network-shared printers and drives.
  • Collaborate with internal teams to resolve complex technical issues that require coordination across multiple stakeholders.
  • Maintain accurate records of all client interactions, including issue resolution and customer satisfaction feedback.
  • Stay up-to-date with the latest technology trends and best practices in IT support, applying this knowledge to improve service delivery and client satisfaction.

Requirements:

  • 1-2 years of experience in technical support, preferably in a similar role or industry.
  • Familiarity with ITIL (Information Technology Infrastructure Library) best practices and frameworks.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues at all levels.
  • Demonstrated experience in providing high levels of customer satisfaction and performance in high-volume environments.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.

Working Conditions:

  • This is a full-time position, with flexible working hours to accommodate the needs of our clients.
  • The ideal candidate will be based in [Location], but may be required to work on-site at client locations from time to time.

What We Offer:

  • A competitive salary range of $50,000 - $65,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
  • The opportunity to work with a dynamic and growing company, with a focus on delivering exceptional service to our clients.

How to Apply:

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your resume and cover letter to [Contact Information]. We look forward to hearing from you


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