IT Support Specialist
hace 2 semanas
As a key member of the Moody's team, you will play a vital role in ensuring seamless technical support to our internal customers.
Our ideal candidate will possess excellent problem-solving skills, with the ability to identify and resolve issues efficiently. You will work closely with supervisors, functional peer group managers, and other stakeholders to facilitate effective communication and collaboration.
Your responsibilities will include:
- Facilitating problem solving and teamwork
- Producing updates and reports on all issues and activities to management
- Serving as a liaison between IT and upper management in implementing procedural changes, software/hardware standards, and standard operating procedures
- Providing timely follow-up to users and management on all support issues
To succeed in this role, you will need:
- Bachelor's degree required
- 5 years' experience working in Desktop and/or Help Desk support
- Knowledge of ITIL
You will be expected to demonstrate:
- A good understanding of Moody's business and overall IT operations
- The ability to take on higher-level responsibilities
- Demonstrated group leadership and willingness to take on leadership roles
- Maturity and professionalism in interacting with clients and coworkers
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience.
This role is an exciting opportunity to contribute to the success of Moody's, a global integrated risk assessment firm that empowers organizations to make better decisions. If you are passionate about delivering exceptional technical support, we encourage you to apply.
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