Technical IT Solutions Specialist
hace 10 horas
First Factory is a leading manufacturing organization seeking an experienced IT Support Specialist to provide technical assistance to our staff and drive the maturation of our security protocols.
To succeed in this role, you should possess extensive experience in delivering high-quality information technology support in fast-paced environments.
As First Factory's IT Support Specialist, you will work closely with our IT Security Officer to implement processes and procedures ensuring all systems adhere to internal and regulatory requirements.
Your key responsibilities will include:
- Providing expert IT assistance to staff members;
- Maintaining compliance with internal policies and procedures across assigned IT areas;
- Troubleshooting technological issues and resolving problems efficiently to ensure seamless business operations;
- Monitoring hardware, software, and system performance metrics;
- Performing regular maintenance for technical equipment;
- Conducting thorough security checks on all systems to prevent cybersecurity threats;
- Developing and implementing information security solutions that protect fundamental business activities;
- Monitoring and reporting on security policy compliance across the company;
- Collaborating with various departments to develop tailored information security solutions.
The ideal candidate will have proven experience in IT Support and compliance roles, with a solid understanding of security protocols and risk management concepts. You should also possess excellent technical skills, including knowledge of computer hardware, software, and networks.
In addition, we seek an individual with exceptional interpersonal and communication skills, who can effectively train end-users and document processes. Your ability to determine IT needs and develop effective solutions will be invaluable to our team.
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