Senior IT Technical Solutions Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

Job Summary:

Hewlett Packard seeks a highly skilled and motivated Senior IT Technical Solutions Specialist to join their team. As a key member of the company's technical support department, you will be responsible for providing exceptional customer service and technical expertise to resolve complex hardware and software issues.

About the Role:

This is an exciting opportunity to work with a leading technology company and contribute to the success of our customers. You will be working closely with internal stakeholders and external clients to identify and resolve technical issues, provide proactive support, and engage in knowledge sharing activities.

Responsibilities:

  • Resolve complex technical issues via phone, email, or remote access
  • Provide expert technical guidance and support to customers
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Maintain accurate records and reports on customer interactions
  • Engage in continuous learning and professional development to stay up-to-date with the latest technologies

Requirements:

To succeed in this role, you will need:

  • 0-1 year of experience in a technical support or similar role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Familiarity with computer hardware, software, and networking fundamentals

What We Offer:

In return for your hard work and dedication, we offer a competitive salary of $60,000 - $80,000 per annum, depending on experience and qualifications, plus comprehensive benefits package and opportunities for professional growth and development.



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