Technical Solutions Expert
hace 3 semanas
At ServiceNow, we empower our customers to make the world work for everyone. Our technology is designed to help organizations streamline their operations, improve customer experiences, and drive business growth.
We're a team of passionate innovators who share a common goal: to revolutionize the way businesses work. We believe that by working together, we can create a better future for all.
Our story begins with a vision to simplify how companies operate. Today, we serve over 7,700+ customers worldwide, including 85% of the Fortune 500. We're proud to be recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more about our company culture and values on our Life at Now blog.
The Role
We're seeking an experienced Senior Technical Consultant to join our team in the Customer Outcomes organization. As a Senior Technical Consultant, you will be responsible for configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide solutions that achieve customer outcomes.
Your Key Responsibilities:
- Lead small teams of developers/implementors and act as a technical lead on projects.
- Participate in workshops with customers to assess current processes and establish future-state processes.
- Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
- Provide oversight and unit testing of code developed by partner or customer employees.
- Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
- Maintain skills / certifications (Implementation Certifications).
What You Need to Succeed:
- 8+ years experience as part of a professional services organization; or equivalent education/experience.
- Ability to travel up to 50%.
- Industry domain expertise in Telecom, Finance, Banking.
- Creative with comfort running projects independently.
- Success driving complex issues through analysis and resolution.
- Experience working collaboratively.
- ServiceNow certifications in aligned workflow.
Salary Estimate:$120,000 - $180,000 per year
Equal Employment Opportunity Employer: ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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