Technical Solutions Professional
hace 10 horas
Company Overview:
">Hewlett Packard is a leading technology company that values innovation and customer satisfaction. Our team of experts works tirelessly to provide top-notch solutions for our clients.
">Job Description:
">We are seeking an Expert Technical Support Specialist to join our team. The successful candidate will be responsible for resolving technical issues, providing excellent customer service, and working closely with the Sales Pursuit team.
">Responsibilities:
">- ">
- Resolve technical issues in a timely and efficient manner;">
- Provide exceptional customer service via telephone and remote support;">
- Articulate case summaries and resolutions for knowledge management purposes;">
- Proactively assist customers to prevent or reduce problem occurrence;">
- Represent Hewlett Packard at customer locations, industry conferences, and vendor meetings;">
- Collaborate with team members to ensure SLA demands are met;">
Education and Experience:
">The ideal candidate will possess a high school diploma or equivalent, as well as 0-1 year experience in relevant technologies and customer environments. Relevant industry qualifications are also desirable.
">Knowledge and Skills:
">- ">
- Excellent verbal and written communication skills in English;">
- Experience in troubleshooting technical issues;">
- Advanced analytical and problem-solving skills;">
- Software and hardware knowledge of computing, storage, and peripheral devices;">
- Proficiency with case management databases and tools;">
- Superior customer service skills;">
- Phone and remote support experience;">
- E-support experience;">
What We Offer:
">Hewlett Packard offers a dynamic work environment, opportunities for growth and development, and a competitive salary package.
">How to Apply:
">Please submit your application, including your resume and cover letter, to [insert contact information].
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