Technical Solutions Expert

hace 6 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

**Job Overview**

We are seeking a highly skilled Technical Solutions Expert to join our team at Hewlett Packard. In this role, you will be responsible for resolving simple technical problems involving hardware and software via telephone and electronic support channels.

**Key Responsibilities**

  • Provide solutions and guidance to internal and external businesses and end users.
  • Articulate case summaries and resolutions for the Knowledge Management System (KMS).

**Requirements**

  • Resolve technical problems effectively.
  • Address internal or external business and end user issues.
  • Articulate case summaries and resolutions.
  • Guide customers proactively.
  • Represent the organization in various activities.
  • Collaborate to meet Service Level Agreement (SLA) demands.
  • Contribute to projects through research and data analysis support.

**What You'll Get**

In exchange for your expertise, you will receive a competitive salary of $85,000 per year, making this an attractive opportunity for professionals looking to take their career to the next level.

This role offers the chance to work with a leading technology company, where you can apply your skills and experience to make a real impact.



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