Technical Solutions Professional
hace 4 días
We are seeking a skilled Technical Solutions Consultant to join our team at Hewlett Packard. The successful candidate will be responsible for resolving technical issues, responding to customer inquiries, and providing proactive support to ensure exceptional customer satisfaction.
About the RoleThis is an exciting opportunity for a motivated individual who is passionate about delivering high-quality technical solutions. As a Technical Solutions Consultant, you will work closely with internal teams and external customers to resolve complex technical issues, provide expert advice, and implement effective solutions.
Key Responsibilities- Resolve technical issues through telephone, email, and face-to-face interactions with customers and internal stakeholders.
- Provide expert advice on computer and printer hardware, software, and peripherals to customers and internal teams.
- Develop and maintain in-depth knowledge of HP products and services to effectively address customer inquiries.
- Collaborate with cross-functional teams to develop and implement process improvements that enhance customer experience.
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 0-1 year of experience in a technical support environment, preferably in the IT industry.
- Excellent communication, problem-solving, and analytical skills.
- Advanced proficiency in Microsoft tools and operating systems.
- Superior customer service skills and ability to work in a fast-paced environment.
In return for your hard work and dedication, we offer:
- A competitive salary range of $60,000 - $80,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and collaborative work environment that values innovation and excellence.
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