Technical Solutions Expert

hace 3 semanas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
Job Summary:

As a Technical Solutions Consultant at Hewlett Packard, you will be responsible for delivering exceptional technical support to our internal and external customers. This includes resolving complex technical issues, providing expert guidance, and ensuring seamless customer experiences.

Key Responsibilities:

  • Provide technical support via phone, email, and remote access to resolve hardware and software issues.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain in-depth knowledge of HP products and services.
  • Communicate effectively with customers to understand their needs and provide tailored solutions.
  • Partner with sales teams to identify new business opportunities.
  • Stay up-to-date with industry trends and emerging technologies.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 1 year of experience in technical support or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of HP products and services.

Preferred Skills:

  • Advanced knowledge of computer systems, networking, and software.
  • Experience with case management databases and tools.
  • Fluency in multiple languages.


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