Technical Support Expert

hace 1 día


San Francisco, Heredia, Costa Rica Ibm A tiempo completo
About Our Team

At IBM, we're a group of innovators and problem solvers who are passionate about making technology work better for our clients. We believe that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships is what sets us apart.

We're committed to providing an environment where everyone can thrive, regardless of their personal or professional background. Our team members are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and the company.

Our team focuses on delivering exceptional outcomes for our clients through collaboration and inclusion of different perspectives. We empower each other to provide ongoing feedback to help other team members grow, while embracing challenges with resources at hand and a can-do attitude.

Job Overview

As a Technical Support Expert, you will play a critical role in assisting AIOps senior engineers with technical support assistance directly to clients using problem determination and analytical skills. You will shadow our engineers on various responsibilities, including taking ownership of customer issues, managing escalations, researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.

Responsibilities

  • Take ownership of customer issues and see them through to resolution

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