Technical Product Support Expert
hace 1 día
Job Overview
We are seeking a highly skilled Technical Product Support Expert to join our team at Experian. This role involves managing client support, ensuring seamless and effective experiences.
Key Responsibilities
- Manage client support issues, planning and tracking active issues, and coordinating internal dependencies with other teams.
- Hold periodic meetings with Sales, Product Management, and Product Development on client-specific issues and prioritize those to be addressed by Product Development through the Agile sprint process using tools like Jira and Confluence.
- Understand technical specifications of the product, including strong knowledge in API, JSON, AWS, monitoring, and troubleshooting techniques.
- Develop and present dashboards on support status to leadership, defining strategies for improvement and efficiency.
- Identify and track key metrics to measure the success and efficiency of the support process.
Requirements
- Bachelor's degree in engineering or a technical field (preferred).
- 3+ years of relevant technical product management experience in technical product development roles focused on client support.
- Experience with new product planning and delivery from concept to feasibility to development and launch.
- Familiarity with API systems, JSON, AWS, Excel, Tableau, Jira, ServiceNow, and other monitoring and troubleshooting techniques.
Benefits
- Medical, life, and dental insurance.
- International Share Save Plan.
- Flex Work/Work from home.
- Paid time off.
- Annual Performance Bonus.
- Education Reimbursement.
- Family Bonding.
- Bereavement Leave.
- Referral Program.
About Us
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We value diversity and inclusion and believe that everyone can succeed at Experian, bringing their whole self to work.
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