Technical Support Consultant Expert
hace 2 meses
We are seeking an experienced Technical Support Consultant to join our team at Hewlett Packard. As a Technical Support Consultant, you will be responsible for resolving technical issues from incoming internal or external contacts and proactive notification systems.
Responsibilities- Resolve complex technical issues related to hardware and software through effective troubleshooting and problem-solving skills.
- Respond to service, product, technical, and customer inquiries in a timely and professional manner.
- Proactively assist internal or external businesses and end-users to avoid or reduce problem occurrence through regular maintenance and upgrades.
- Evaluate unique or complex installations or configurations and provide recommendations for resolution.
- Articulate clearly in writing and verbally, documenting case resolutions in our Knowledge Management System (KMS).
- Represent Hewlett Packard in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc.
- Engage with team members for support as required to ensure internal or external business and end-user/client SLA demands are met.
- Develop partnerships with the Sales Pursuit team to drive business growth.
- Vocational training: completion of apprenticeship/certification programs, including on-the-job training, may include diploma recognition.
- 1-3 years experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
- Excellent verbal and written communication skills in English.
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage, and peripheral devices.
- Advanced proficiency with case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience and knowledge.
- Ability to understand and advocate for customer needs.
$60,000 - $90,000 per year, depending on location and experience.
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