Technical Support Expert: Software Infrastructure
hace 2 semanas
As a Technical Support Professional at IBM, you will play a crucial role in delivering exceptional technical support to clients.
We are seeking an experienced and skilled individual to join our team as a Technical Support Expert. This role involves collaborating with clients to resolve complex software implementation issues through remote troubleshooting and guidance.
Key Responsibilities- Review diagnostic information to identify problem causes and interpret traces and dumps.
- Work with Development Engineers for knowledge transfer and code improvement.
- Partner with other support teams for seamless problem resolution.
- Maintain technical certifications and provide technical support within established guidelines.
- Demonstrate excellent communication skills and provide weekend cover on a rota for 24x7 support coverage.
- Bachelor's Degree in Engineering, Computing or Computer Science.
- 2 years experience in Operating Systems (Windows/Linux/UNIX) administration and troubleshooting.
- 2 years experience in Problem-solving technical software issues.
- 1 year experience in Computer Networks and Communications.
- 1 year experience in OpenShift Container Platform/Kubernetes/Docker.
- Fluent English.
- Master's degree in Computer Science/Networks & Communications or related fields.
- 2 years experience with Application Performance Management concepts and products.
- 2 years experience with OpenShift Container Platform/Kubernetes/Docker.
At IBM, we offer a competitive salary range of $120,000 - $180,000 per year, depending on location and experience. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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