Technical Support Specialist for IT Infrastructure

hace 3 días


San Francisco, Heredia, Costa Rica Sykes Costa Rica A tiempo completo

Job Summary: As a Technical Support Specialist, you will be responsible for delivering exceptional support services to internal clients, ensuring timely resolution of issues, and maintaining high levels of customer satisfaction.

The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and effective communication skills. Required qualifications include at least 6 months of technical experience, CompTIA+ certification, and physical strength for equipment handling.

  • Troubleshoot network, telephony, and software issues within defined Service Level Agreements (SLA) and quality metrics.
  • Deploy and troubleshoot hardware, including desktop images, software updates, and installations.
  • Perform maintenance on in-warranty and out-of-warranty equipment, ensuring optimal system performance.
  • Elevate complex issues to the Network Operations Center (NOC) or Information Technology Infrastructure (ITI) teams when necessary.
  • Analyze and implement process improvements, while adhering to security compliance policies.

In return for your expertise, you will enjoy a competitive salary of $45,000 - $60,000 per year, depending on experience, as well as access to educational reimbursement programs, medical services, referral bonuses, and a wellness program.

About Sykes Costa Rica: Our company is committed to providing top-notch support services to our clients, and we're looking for talented individuals like you to join our team. If you're passionate about delivering exceptional support and have a drive to succeed, we encourage you to apply.



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