IT Support Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Hellmann Worldwide Logistics A tiempo completo

Key Responsibilities:

  • Provide technical support for Hellmann Worldwide Logistics IT systems and infrastructure.
  • Assist in resolving hardware and software issues.
  • Monitor and dispatch tickets from the ITSM tool.
  • Ensure all computers are patched and secured.
  • Perform on-call duty support as required.

Requirements:
  • High school diploma or bachelor's degree in computer science.
  • At least one year of related experience.
  • Excellent communication and organizational skills.
  • Proficient in Microsoft Office.

Preferred Qualifications:
  • Bachelor's degree in computer science or related field.
  • Basic knowledge of freight forwarding applications.
  • Excellent verbal and written communication skills in English and Spanish.
  • Ability to work at all levels of the organization.

Work Environment:
  • Office setting with various office equipment.
  • Reasonable accommodations may be made to enable individuals with disabilities.

About the Role:
  • This role is responsible for providing technical support to Hellmann Worldwide Logistics IT systems.
  • The ideal candidate will have excellent communication and organizational skills.

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