IT Support Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Global Services Business. As an IT Support Specialist, you will provide technical assistance to employees and contractors, troubleshoot issues, and maintain password security and data integrity.

Key Responsibilities

  • Provide Help Desk Support onsite for all client employees and contractors
  • Diagnose and troubleshoot incoming issues
  • Provide technical support services to users with desktop, laptop, or IT services
  • Develop, document, and implement standard operating procedures and customer service guidelines
  • Maintain password security, data integrity, and file system security for the desktop environment
  • Communicate highly technical information to technical and non-technical personnel
  • Recommend hardware and software solutions

Requirements

  • Minimum of 2-4 years of experience in a help desk or technical environment
  • At least 2 years of experience in a desk side support capacity
  • Degree in Computer Science or a related IT field work experience or equivalent
  • Microsoft and Citrix product certifications are a plus
  • English Advanced

Work Environment

  • Requires 100% onsite commitment
  • Must be able to lift over 50 lbs/22 Kg of weight


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