IT Support Specialist
hace 2 semanas
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Global Services Business. As an IT Support Specialist, you will provide technical assistance to employees and contractors, troubleshoot issues, and maintain password security and data integrity.
Key Responsibilities
- Provide Help Desk Support onsite for all client employees and contractors
- Diagnose and troubleshoot incoming issues
- Provide technical support services to users with desktop, laptop, or IT services
- Develop, document, and implement standard operating procedures and customer service guidelines
- Maintain password security, data integrity, and file system security for the desktop environment
- Communicate highly technical information to technical and non-technical personnel
- Recommend hardware and software solutions
Requirements
- Minimum of 2-4 years of experience in a help desk or technical environment
- At least 2 years of experience in a desk side support capacity
- Degree in Computer Science or a related IT field work experience or equivalent
- Microsoft and Citrix product certifications are a plus
- English Advanced
Work Environment
- Requires 100% onsite commitment
- Must be able to lift over 50 lbs/22 Kg of weight
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