Customer Support Specialist: IT Entry Point
hace 4 días
Why Kyndryl?
We're a cutting-edge technology company that empowers our employees to drive innovation and make a real impact. Our mission-critical systems are the backbone of modern society, and we're always pushing the boundaries of what's possible.
The Role
This is an exciting opportunity for individuals with a passion for technology and customer service to join our team as a Customer Support Specialist. As an IT entry point, you'll work closely with our customers to resolve technical issues and provide exceptional support.
About the Job
As a Customer Support Specialist, you'll be responsible for:
- Providing top-notch technical support to our customers via phone, email, or chat
- Troubleshooting complex technical issues and resolving them efficiently
- Collaborating with internal teams to escalate issues and ensure seamless customer experience
- Developing and maintaining in-depth knowledge of our products and services
What We Offer
At Kyndryl, we invest heavily in our employees' growth and development. You can expect:
- A competitive salary range of $45,000 - $65,000 per year, based on location and experience
- Ongoing training and certification programs to enhance your technical skills
- A dynamic and supportive team environment that fosters collaboration and innovation
- A comprehensive benefits package, including medical, dental, and vision coverage
- A generous PTO policy and holidays off
Requirements
To succeed in this role, you'll need:
- 6 months of customer-facing experience, preferably in a technical support setting
- Basic knowledge of Windows, Mac, or Linux operating systems
- Excellent communication and problem-solving skills
- An ability to adapt to changing priorities and work in a fast-paced environment
Preferred Qualifications
We welcome candidates with:
- Experience working with Microsoft 365, Google Cloud, or Azure
- Familiarity with help desk software and ticket management systems
- A background in IT or a related field
Why Choose Kyndryl?
We're a global leader in IT infrastructure services, with a strong presence in over 100 countries. Our employees enjoy a dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the world.
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