Customer Support Specialist: IT Entry Point

hace 1 mes


San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

Why Kyndryl?

We're a cutting-edge technology company that empowers our employees to drive innovation and make a real impact. Our mission-critical systems are the backbone of modern society, and we're always pushing the boundaries of what's possible.

The Role

This is an exciting opportunity for individuals with a passion for technology and customer service to join our team as a Customer Support Specialist. As an IT entry point, you'll work closely with our customers to resolve technical issues and provide exceptional support.

About the Job

As a Customer Support Specialist, you'll be responsible for:

  • Providing top-notch technical support to our customers via phone, email, or chat
  • Troubleshooting complex technical issues and resolving them efficiently
  • Collaborating with internal teams to escalate issues and ensure seamless customer experience
  • Developing and maintaining in-depth knowledge of our products and services

What We Offer

At Kyndryl, we invest heavily in our employees' growth and development. You can expect:

  • A competitive salary range of $45,000 - $65,000 per year, based on location and experience
  • Ongoing training and certification programs to enhance your technical skills
  • A dynamic and supportive team environment that fosters collaboration and innovation
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous PTO policy and holidays off

Requirements

To succeed in this role, you'll need:

  • 6 months of customer-facing experience, preferably in a technical support setting
  • Basic knowledge of Windows, Mac, or Linux operating systems
  • Excellent communication and problem-solving skills
  • An ability to adapt to changing priorities and work in a fast-paced environment

Preferred Qualifications

We welcome candidates with:

  • Experience working with Microsoft 365, Google Cloud, or Azure
  • Familiarity with help desk software and ticket management systems
  • A background in IT or a related field

Why Choose Kyndryl?

We're a global leader in IT infrastructure services, with a strong presence in over 100 countries. Our employees enjoy a dynamic work environment, opportunities for growth and development, and a chance to make a real impact in the world.


  • IT Support Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Overview:We are seeking a highly skilled IT Support Specialist to join our team at Auxis. As a key member of our Service Desk, you will be the first point of contact for our clients, providing exceptional customer service and technical support. About the RoleThis is a senior position that requires expertise in different areas, including Incident and...

  • IT Support Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryThe IT Support Specialist L1 serves as the primary point of contact for users requiring assistance with IT-related issues, delivering exceptional customer service while working independently to resolve queries.Key Responsibilities:Effectively manage incident and request queues for Auxis clients, assigning tickets accordinglyProvide first-level...

  • IT Support Specialist

    hace 2 meses


    San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Global Services Business. As an IT Support Specialist, you will provide technical assistance to employees and contractors, troubleshoot issues, and maintain password security and data integrity.Key ResponsibilitiesProvide Help Desk Support onsite for all client employees and...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Job Summary Wondery, an Amazon company, is seeking a skilled Customer Support Specialist to join our team. This role is responsible for providing exceptional support to our customers, ensuring their experience with our premium podcast studio is seamless and enjoyable.Key Responsibilities- Respond to customer inquiries in a timely and professional manner-...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We are seeking a Customer Support Specialist to join our growing Call Center in Costa Rica. As a key member of our team, you will be responsible for providing exceptional customer service and support to our members.Job DescriptionAbout the Role:As a Customer Support Specialist, you will be the first point of contact for our customers, handling inquiries,...


  • San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad de Responsabilidad Limitada A tiempo completo

    Transformative IT Career OpportunityWe empower innovative technology systems that shape the world's future. Our dedication to progress fosters an inclusive environment for our employees, customers, and communities.The Exciting RoleThis entry-point to IT is perfect for those new to the field. You'll assist customers in resolving issues while gaining hands-on...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    **Job Overview**We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Bill Gosling Outsourcing. As a key member of our call center, you will be responsible for delivering exceptional customer service to our clients across various industries.About the RoleThis is an exciting opportunity to work in a fast-paced...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is a global technology company and leader in data and analytics, committed to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.We're passionate about innovation, with 23,000 people operating across 44 countries, investing in new technologies and talented people to help clients maximize...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionThe Ebike Customer Support Specialist provides exceptional support to Bosch EBike Dealers in the US by answering incoming calls and offering top-notch customer service.ResponsibilitiesOffer Technical Support: Provide technical assistance to bike dealers in a confident, friendly manner, addressing their queries and resolving issues related to...

  • IT Support Specialist

    hace 2 días


    San Francisco, Heredia, Costa Rica 1170 Kyndryl Costa Rica, Sociedad De Responsabilidad Limitada A tiempo completo

    Discover a fulfilling career in IT with Kyndryl, a leading provider of mission-critical technology systems. We are seeking an IT Support Specialist to join our team in Costa Rica. As an IT Support Specialist, you will be the face and voice of Kyndryl, helping customers solve their problems every day.About the RoleThe ideal candidate will have excellent...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is a global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society. With 23,000 employees operating across 44 countries, we prioritize our culture and seek passionate individuals who value teamwork.Role OverviewWe are seeking a Customer Support Specialist to join our EDQ...

  • IT Support Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    An esteemed Global Services Business is seeking a highly skilled IT Support Specialist to provide exceptional help desk services. This role requires advanced English communication skills and the ability to troubleshoot technical issues for clients and contractors onsite.Key Responsibilities:Provide Help Desk Support onsite for all client employees and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Company OverviewCiti is a leading global bank dedicated to serving clients and communities across 160 countries. Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team in Applications Support. As an IT Support Specialist, you will be responsible for providing front-line support for Citi's proprietary technologies, working...


  • San Francisco, Heredia, Costa Rica Procore Technologies A tiempo completo

    Customer Support RepresentativeAbout the Role:We're seeking a highly skilled and dedicated Customer Support Representative to join our team at Procore Technologies. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and thrive in fast-paced, dynamic environments.Key Responsibilities:Maintain a thorough...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a skilled Technical Client Services Representative to join our team at Experian, a leading provider of data-driven insights and healthcare solutions.About the RoleThis is a full-time, home-based position in Costa Rica. As a Technical Client Services Representative, you will provide exceptional customer support and software...


  • San Francisco, Heredia, Costa Rica Copeland A tiempo completo

    We are seeking a skilled Customer Support Specialist to join our team at Copeland.About the RoleThis is an exciting opportunity for a Technical Problem Solver to partner with customers, ensuring their success through deep technical knowledge of products and systems. As a Customer Support Specialist, you will respond to and anticipate technical needs, helping...

  • IT Support Specialist

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    Job OverviewViant Medical is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our staff.Salary InformationThe estimated annual salary for this position is between $60,000 and $80,000, depending on experience and qualifications.About the JobThis role...


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    About the RoleThe IT Infrastructure Specialist will play a critical role in ensuring the seamless operation of our systems and technology infrastructure. As the primary point of contact for technical issues, you will be responsible for resolving problems and providing exceptional support to our users.Key ResponsibilitiesGather requirements and translate them...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    About the RoleThe Technical Support Specialist will be part of a global organization, ensuring timely and effective case resolution for our customers.Key ResponsibilitiesAssist customers on critical issues and high-priority cases.Communicate with customers and teams through case, phone, and digital methods.Manage customer expectations and experience.Assess,...


  • San Francisco, Heredia, Costa Rica Straumann A tiempo completo

    Job SummaryWe are seeking a highly skilled Dental Education Support Specialist to join our team at Straumann. As a key member of our Education Department, you will play a vital role in providing exceptional education support to our customers.This is a full-time position based in Heredia, Costa Rica, and involves working in a fast-paced environment with...