Customer Support Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

We are seeking a skilled Technical Client Services Representative to join our team at Experian, a leading provider of data-driven insights and healthcare solutions.

About the Role

This is a full-time, home-based position in Costa Rica. As a Technical Client Services Representative, you will provide exceptional customer support and software assistance to clients across various industries.

Your primary responsibilities will include:

  • Troubleshooting product and technical issues with promptness and accuracy.
  • Determining severity and scope analysis of issues, inquiries, and requests.
  • Managing client-related issues through our Client Relationship Management tool (CRM) - Salesforce.
  • Educating and empowering customers to maximize utilization of our products, tools, and services.
  • Maintaining proficient knowledge of all product and service changes.
  • Monitoring system status and initiating proactive customer communications.

You will work closely with technical and product resources to resolve complex issues and escalate them as necessary.

Your expertise will be essential in building relationships between customers and the Experian brand.

Qualifications

To succeed in this role, you should possess:

  • A Bachelor's degree (preferred).
  • Minimum of 2 years' experience in customer support/technical support and/or healthcare IT industry (preferred).
  • Strong prioritization and planning skills.
  • Excellent communication skills and ability to speak clearly with technical and non-technical clients.
  • Emotional intelligence and empathetic propensity to read between the lines and understand customer needs.
  • Ability to remain calm and even keeled with frustrated customers.
  • Flexibility to manage unforeseen situations outside of your control.
  • Patience to handle repetitive customer support issues.
  • Organization skills necessary to prioritize and differentiate important tasks from urgent ones.
  • Displays outstanding customer service attitude.
  • Positive disposition that allows you to remain upbeat for the sake of the customer's overall impression regardless of the situation.
Benefits

As an Experian employee, you will enjoy a comprehensive benefits package, including:

  • Medical, life, and dental insurance.
  • Asociación Solidarista.
  • International Share Save Plan.
  • Flex Work/Work from home.
  • Paid time off.
  • Annual Performance Bonus.
  • Education Reimbursement.
  • Family Bonding.
  • Bereavement Leave.
  • Referral Program.
Estimated Salary: $40,000 - $60,000 per year

Please note that salary estimates may vary based on location and other factors.

We are proud to be an Equal Opportunity and Affirmative Action employer, committed to creating a thriving, inclusive, and diverse team where people love their work and love working together.

Experian Careers - Creating a better tomorrow together.



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