Customer Support Specialist for Dental Healthcare

hace 3 semanas


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

Job Title: Customer Support Specialist for Dental Healthcare

This role supports customers by answering technical questions and processing orders via various channels. As a customer support specialist, you will work in a busy and complex dental healthcare market to provide superior service.

Key Responsibilities:

  • Provide excellent customer service over the phone to dental offices and labs.
  • Set up new accounts and maintain customer data in SAP.
  • Answer incoming interactions from customers in a professional and timely manner.
  • Offer basic technical support on Straumann products.
  • Process orders efficiently using SAP.
  • Problem solve and provide resolution to order and shipping issues.

Requirements:

  • 1+ years of experience in customer service or support.
  • High School diploma or equivalent.
  • Fluent in English.

Preferred Qualifications:

  • Prior dental experience is a plus.
  • Ability to work in a fast-paced team environment.
  • Strong interpersonal and written communication skills.
  • Excellent customer service skills.


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