Customer Support Representative

hace 4 días

San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at Tebra, the digital backbone for practice well-being. As a key member of our support team, you will play a critical role in providing outstanding customer support to our clients with their products and services, while troubleshooting their technical difficulties.

Your Key Responsibilities:

  • Resolve client issues and questions while working closely with our internal team and external partners
  • Provide a positive image to customers by cheerfully assisting customers with problems
  • Act as a key team member in our growing company and work closely with people throughout the company
  • Help improve our product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate
  • Be a professional and friendly contact for our clients, assisting them by answering phone calls and working on cases in a timely, friendly, and informative way

Your Professional Qualifications

To be successful in this role, you will need:

  • Fluent English verbal and written communication skills (CEFR B2+), as you will persuade, present, and problem-solve throughout the day
  • A High School Diploma
  • At least 1 year of experience answering inbound phone calls and resolving technical software problems
  • Comfort with most things technical, especially Salesforce and Microsoft Office products, and a professional and friendly demeanor for our clients
  • The ability to be a critical resource to assist customers by answering phone calls and working on cases in a timely, friendly, and informative way
  • An open mind and willingness to learn new things and research/test complex issues

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. Our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience and help them grow their practice.

Our Values

At Tebra, we live by these core values:

  • Start with the Customer: We get to know our customers - and their patients - and look at the world through their lens
  • Keep It Simple: Healthcare is too complex. We aim to simplify it for everyone
  • Stay Entrepreneurial: We reject the status quo and solve problems with creativity, perseverance, and a bias to action
  • Better Together: We are diverse, humble, and collaborative. We put the team first and win together
  • Celebrate Success: Life is short and joy is underrated. We take time to have fun and celebrate success

Perks & Benefits

We offer a wellness and childcare subsidy, a University/Education discount, and resources to help you keep your mind and body healthy, such as a fitness program and employee assistance program. Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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