Customer Care Representative
hace 4 días
Experian is a leading global information services company that unlocks data to create opportunities for consumers, businesses, and society.
We're thrilled to be recognized by FORTUNE as one of the 100 Best Companies to work for. Additionally, we've been named in the World's Most Innovative Companies by Forbes Magazine for five consecutive years.
As a Customer Care Representative, you'll play a crucial role in assisting with credit-related memberships, services, and product offerings. You'll advocate for solutions that provide reassurance and peace of mind to our members regarding their credit information.
Your responsibilities will include:
- Assisting customers with credit-related inquiries and providing support
- Helping customers understand the value of their memberships and benefits
- Effectively handling escalated customer issues in a professional and timely manner
- Receiving and addressing customer requests for assistance
You'll need to possess excellent English written and oral communication skills, as well as the ability to adapt to changes in products and standard operational procedures. Your attention to detail, organizational skills, analytical thinking, and problem-solving abilities will be essential in this role.
To succeed as a Customer Care Representative, you should have:
- At least 6 months to 1 year of experience in inbound call handling
- A high school diploma or equivalent
- Excellent written and verbal communication skills
- The ability to work in a highly occupied environment with an occupancy rate of 80%
In return, you can expect a competitive salary, commensurate with your experience, ranging from $50,000 to $65,000 per annum. Additionally, Experian offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.
We're committed to creating a thriving, inclusive, and diverse team where people love their work and love working together. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we encourage you to apply for this exciting opportunity.
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