Credit & Collections Customer Care Representative
hace 2 meses
The Customer Service Specialist - Credit & Collections will play a key role in receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives. This position requires a high level of customer service skills and the ability to perform credit inquiries, invoice retrieval, and credit hold release analysis.
Key Responsibilities:
- Make decisions to release orders/accounts and note the reason for the decision in the system
- Collect payment information and validate past performance history for trade customers
- Update customer logs in the system
- Disposition calls after completion, capturing the reason for the call
Requirements:
- Associate degree or equivalent combinations of experience and education in lieu of degree
- 2-4 years' experience in customer-facing support centers
- Strong communication and oral skills
- Ability to work across functions
- Proficiency with Microsoft Office and specialized accounting/finance software systems
Work Environment:
Sysco Costa Rica offers a hybrid work environment with 2 days in the office and 3 days working remotely from home. You will have the opportunity to work closely with a team of professionals and enjoy a range of benefits, including private medical insurance, life insurance, and a personal day off.
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