Credit & Collections Customer Care Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

The Customer Service Specialist - Credit & Collections will play a key role in receiving and responding to inbound call inquiries from Sysco Customers, Sales Representatives, and other customer representatives. This position requires a high level of customer service skills and the ability to perform credit inquiries, invoice retrieval, and credit hold release analysis.

Key Responsibilities:

  • Make decisions to release orders/accounts and note the reason for the decision in the system
  • Collect payment information and validate past performance history for trade customers
  • Update customer logs in the system
  • Disposition calls after completion, capturing the reason for the call

Requirements:

  • Associate degree or equivalent combinations of experience and education in lieu of degree
  • 2-4 years' experience in customer-facing support centers
  • Strong communication and oral skills
  • Ability to work across functions
  • Proficiency with Microsoft Office and specialized accounting/finance software systems

Work Environment:

Sysco Costa Rica offers a hybrid work environment with 2 days in the office and 3 days working remotely from home. You will have the opportunity to work closely with a team of professionals and enjoy a range of benefits, including private medical insurance, life insurance, and a personal day off.



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