Customer Service Representative II

hace 3 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About Experian

Experian is a leading credit reporting agency seeking highly skilled Customer Care Specialists to join its growing Call Center in Costa Rica. We offer a dynamic work environment where individuals can utilize their exceptional communication skills to deliver top-notch customer service.

Job Summary

This is an excellent opportunity for customer-oriented professionals who possess strong analytical and problem-solving skills to thrive in a fast-paced call center environment. As a Customer Care Specialist, you will be responsible for resolving customer inquiries, addressing concerns, and providing solutions that meet their needs.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or chat, ensuring timely and effective resolution of customer complaints and inquiries.
  • Analyze customer issues, identify root causes, and develop creative solutions to address their needs.
  • Work collaboratively with internal stakeholders to resolve complex customer issues and escalate matters when necessary.
  • Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions.
Requirements

To succeed in this role, you should possess the following qualifications:

  • 6-12 months of inbound call handling experience (Required)
  • High School Diploma (Required)
  • Excellent English written and oral communication skills (Required)
  • Prior experience working in a call center environment or customer-facing role (Preferred)
  • Strong analytical and problem-solving skills, with ability to think critically and creatively.
What We Offer

At Experian, we value our employees and provide a comprehensive benefits package, including:

  • Competitive salary: $45,000 - $55,000 per annum
  • Medical, life, and dental insurance
  • International Share Save Plan
  • Flex Work/Work from home options
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding Leave
  • Bereavement Leave
  • Referral Program


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