Customer Service Representative II
hace 3 semanas
Experian is a leading credit reporting agency seeking highly skilled Customer Care Specialists to join its growing Call Center in Costa Rica. We offer a dynamic work environment where individuals can utilize their exceptional communication skills to deliver top-notch customer service.
Job SummaryThis is an excellent opportunity for customer-oriented professionals who possess strong analytical and problem-solving skills to thrive in a fast-paced call center environment. As a Customer Care Specialist, you will be responsible for resolving customer inquiries, addressing concerns, and providing solutions that meet their needs.
Key Responsibilities:- Provide exceptional customer service via phone, email, or chat, ensuring timely and effective resolution of customer complaints and inquiries.
- Analyze customer issues, identify root causes, and develop creative solutions to address their needs.
- Work collaboratively with internal stakeholders to resolve complex customer issues and escalate matters when necessary.
- Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions.
To succeed in this role, you should possess the following qualifications:
- 6-12 months of inbound call handling experience (Required)
- High School Diploma (Required)
- Excellent English written and oral communication skills (Required)
- Prior experience working in a call center environment or customer-facing role (Preferred)
- Strong analytical and problem-solving skills, with ability to think critically and creatively.
At Experian, we value our employees and provide a comprehensive benefits package, including:
- Competitive salary: $45,000 - $55,000 per annum
- Medical, life, and dental insurance
- International Share Save Plan
- Flex Work/Work from home options
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding Leave
- Bereavement Leave
- Referral Program
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