Experian Customer Service Representative

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Experian. This role will involve handling inbound calls, interpreting reports, and assisting consumers with their queries.

In this position, you will be responsible for:

  • Providing exceptional customer service and resolving consumer issues in a timely and efficient manner
  • Interpreting and analyzing consumer complaints and disputes, and determining the best course of action
  • Maintaining accurate records and updating databases as necessary

You will work closely with our team to ensure that consumer satisfaction is met, and that all interactions are handled in accordance with company policies and procedures.

This is a full-time opportunity, and you will be required to work from home initially due to COVID-19 restrictions. However, once it is safe to do so, you will transition to our office location in Costa Rica.

Requirements

To be successful in this role, you will need:

  • 1 year of experience in inbound call handling
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • A high school diploma or equivalent

You will also need to be able to pass our employee background screening, which includes a criminal background check, previous employment verification, and education verification.

Compensation

The estimated salary for this role is $35,000 per annum, based on industry standards and location.

About Experian

Experian is a leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are proud to be an equal opportunity employer and value diversity, equity, and inclusion in our workplace.



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