Customer Service Representative
hace 1 mes
Experian, the world's leading global information services company, is seeking a skilled Customer Service Representative to join our team. As a key member of our Data Solutions department, you will play a crucial role in providing exceptional customer service and support to our clients.
**Company Overview:**
We unlock the power of data to create more opportunities for consumers, businesses, and society. Our commitment to innovation and excellence has earned us recognition as one of the 100 Best Companies to work for by FORTUNE and a place among the World's Most Innovative Companies by Forbes Magazine.
**Job Description:**
In this role, you will be responsible for delivering exceptional customer care in a fast-paced environment. Your strong communication skills and active listening abilities will enable you to understand client needs and provide tailored solutions. You will diagnose and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations.
**Key Responsibilities:**
- Provide exceptional customer service through active listening and effective communication
- Diagnose and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations
- Coordinate client requests and service needs with internal departments to ensure client requirements are met
- Provide product training to users to ensure our services are used effectively within the client environment
- Manage the delivery and implementation of Experian products and services
**Requirements:**
- High School Diploma or Bachelor's degree in Business Administration or related field
- 2-3 years of advanced customer service experience
- Excellent English written and oral communication skills
- Strong problem-solving skills
- Advanced organizational skills
- Strong PC/internet skills
- Mainframe or Access experience is a plus
- Excel Intermediate level
- Ability to handle multiple tasks and priorities
**Salary:** $55,000 per year, based on qualifications and experience.
**Benefits:**
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work
- Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
**About Experian:**
We take pride in creating a culture where everyone feels valued, respected, and empowered to bring their best selves to work. We celebrate diversity and inclusion, prioritize work-life balance, and offer opportunities for professional growth and development.
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