Customer Service Representative

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian, the world's leading global information services company, is seeking a skilled Customer Service Representative to join our team. As a key member of our Data Solutions department, you will play a crucial role in providing exceptional customer service and support to our clients.

**Company Overview:**

We unlock the power of data to create more opportunities for consumers, businesses, and society. Our commitment to innovation and excellence has earned us recognition as one of the 100 Best Companies to work for by FORTUNE and a place among the World's Most Innovative Companies by Forbes Magazine.

**Job Description:**

In this role, you will be responsible for delivering exceptional customer care in a fast-paced environment. Your strong communication skills and active listening abilities will enable you to understand client needs and provide tailored solutions. You will diagnose and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations.

**Key Responsibilities:**

  • Provide exceptional customer service through active listening and effective communication
  • Diagnose and resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations
  • Coordinate client requests and service needs with internal departments to ensure client requirements are met
  • Provide product training to users to ensure our services are used effectively within the client environment
  • Manage the delivery and implementation of Experian products and services

**Requirements:**

  • High School Diploma or Bachelor's degree in Business Administration or related field
  • 2-3 years of advanced customer service experience
  • Excellent English written and oral communication skills
  • Strong problem-solving skills
  • Advanced organizational skills
  • Strong PC/internet skills
  • Mainframe or Access experience is a plus
  • Excel Intermediate level
  • Ability to handle multiple tasks and priorities

**Salary:** $55,000 per year, based on qualifications and experience.

**Benefits:**

  • Medical, life, and dental insurance
  • Asociacion Solidarista
  • International Share Save Plan
  • Flex Work
  • Work from home
  • Paid time off
  • Annual Performance Bonus
  • Education Reimbursement
  • Family Bonding
  • Bereavement Leave
  • Referral Program

**About Experian:**

We take pride in creating a culture where everyone feels valued, respected, and empowered to bring their best selves to work. We celebrate diversity and inclusion, prioritize work-life balance, and offer opportunities for professional growth and development.



  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Customer Service Representative RoleWe are seeking a customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries...


  • San Francisco, Heredia, Costa Rica Jll A tiempo completo

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at JLL. In this role, you will be responsible for developing and implementing a best-in-class customer service program.Key ResponsibilitiesProvide exceptional customer support by working closely with clients and employees to resolve issues and improve the overall...


  • San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    Job Title:Customer Service RepresentativeJob Category: Food and Beverage & CulinaryLocation: Marriott International, IncSchedule: Full-TimePosition Type: Non-ManagementWe are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.About the Role:We are seeking a Customer...


  • San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

    Join Our Team as a Customer Service Representative!The ideal candidate will have at least 1 year of contact center experience, with a strong background in customer service and a proven track record of resolving complex issues.Key Responsibilities:Handle inbound calls and tickets from clients and sales representativesAssist retailers with inquiries related to...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Customer Service Representative Role OverviewExperian is a global tech company and leader in data and analytics. We're seeking a skilled Customer Service Representative to join our team and provide exceptional customer experience.Key Responsibilities:Deliver outstanding customer service through active listening and strong communication skills.Provide...


  • San Francisco, Heredia, Costa Rica Movate A tiempo completo

    The Customer Service Representative at Movate is responsible for delivering exceptional customer experiences through professional and quality service. This role involves interacting with customers via phone, providing accurate information, and resolving issues in a timely manner.Key Responsibilities:- Answer inbound phone calls from customers and provide...


  • San Francisco, Heredia, Costa Rica Procore Technologies A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Procore Technologies. As a member of our Customer Support department, you will play a vital role in providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job DescriptionBosch Service Solutions is seeking a skilled Customer Service Representative to join our team in Costa Rica. In this role, you will be responsible for providing exceptional customer service to luxury vehicle owners over the phone, responding to emergencies, and collaborating with colleagues to ensure a unified response.Responsibilities-...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    We are seeking a skilled Customer Service Representative to join our team at Experian.The ideal candidate will have 6-12 months of inbound call handling experience and a strong understanding of customer service principles.Key Responsibilities:Assist customers with credit-related memberships, services, and product offeringsProvide excellent written and oral...


  • San Francisco, Heredia, Costa Rica Swarovski A tiempo completo

    As a Customer Service Representative at Swarovski, you will be responsible for delivering exceptional customer experiences through seamless communication and efficient resolution of inquiries.Key Responsibilities:• Respond to customer inquiries in a timely and professional manner• Resolve standard queries and complaints efficiently• Provide accurate...


  • San Francisco, Heredia, Costa Rica Huntsman A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Huntsman Corporation. As a key member of our customer-facing team, you will play a crucial role in ensuring seamless execution of customer ordering processes.Key ResponsibilitiesManage day-to-day relationships and orders for identified customer accounts,...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    Equal Opportunity Employer StatementStraumann Group is an equal opportunity employer and welcomes applications from diverse candidates. As an equal opportunity employer, we are committed to creating an inclusive work environment where everyone feels valued and respected.Job SummaryWe are seeking a Customer Service Representative to join our team. In this...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Experian. As a key member of our employer services team, you will be responsible for interacting with users to provide and process information in response to inquiries, concerns, and requests about our online employment and income verification services.Key...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Bill Gosling Outsourcing. As a Collections Agent, you will be responsible for contacting customers who are late on their bills to arrange payments and understand the reason for their delinquency.Key ResponsibilitiesMake outbound and take inbound calls to arrange...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job Title: Customer Service Representative - Connected Drive ExpertAbout the Role:The Bosch Group is seeking a skilled and customer-focused CUSTOMER SERVICE REPRESENTATIVE to join our team as a Connected Drive Expert. In this role, you will be responsible for delivering exceptional customer service to vehicle owners, ensuring their Connected Drive experience...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    About the RoleWe are seeking a highly skilled Dental Customer Service Representative to join our team at Straumann Group.Job SummaryThe successful candidate will be responsible for providing superior customer service over the telephone to dental offices and labs, setting up new accounts, answering customer interactions, providing technical support, and...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job Overview:The Bosch Group is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. In this role, you will provide exceptional service to vehicle owners, ensuring their needs are met promptly and efficiently.About the Role:As a Bilingual Customer Service Representative, you will be responsible for...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Experian. This role will involve handling inbound calls, interpreting reports, and assisting consumers with their queries.In this position, you will be responsible for:Providing exceptional customer service and resolving consumer issues in a timely and...


  • San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Collection Specialist. In this role, you will be responsible for communicating with customers who are experiencing difficulties in making payments.ResponsibilitiesYou will contact customers via phone to discuss their payment plans and negotiate mutually...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **Customer Service Excellence**We are looking for a talented professional to join our team as a Customer Service Manager. This role is responsible for managing a team of customer service representatives to deliver exceptional customer service to our customers in North America.As a Customer Service Manager, you will be responsible for creating a culture of...