Experian Customer Service Specialist

hace 2 meses


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Discover Your Role At Experian

As a key member of the Experian team, you will be responsible for delivering exceptional customer service and support to our clients. This includes diagnosing and resolving complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations.

Key Responsibilities

  • Provide strong communication skills through active listening to understand customer needs.
  • Offer exceptional customer care in a fast-paced environment.
  • Manage the delivery and implementation of Experian products and services.
  • Conduct product demonstrations to clients and potential clients.
  • Cordinate client requests and service needs with appropriate internal departments.

Requirements

  • High School Diploma and/or Bachelor's degree in Business Administration or related fields.
  • 2-3 years of advanced customer service experience.
  • Excellent English written and oral communication skills.
  • Strong problem-solving skills.
  • Advanced organizational skills.
  • Strong PC/internet skills.
  • Mainframe or Access experience is a plus.
  • Excel Intermediate.
  • Ability to handle multiple tasks and priorities.

Benefits

Experian offers a comprehensive benefits package, including medical, life, and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Join Our Culture

Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people-first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few.

Experian's Commitment

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.



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