Senior Customer Success Specialist
hace 2 semanas
Job Overview
We are seeking a highly skilled Client Support Specialist to join our team in Costa Rica. As a permanent home-based role, you will have the opportunity to work with our preferred clients and prospects to develop new business relationships and strengthen existing client connections.
About Experian
Experian is a leading global information services company that helps businesses and individuals make informed decisions by providing data-driven insights. Our unique culture values diversity, equity, and inclusion, and we strive to create a successful, inclusive, and diverse team where people love their work and working together.
The Role
This role offers a wide range of responsibilities, including sales support, product training, and customer intelligence gathering. You will work closely with our Preferred sales team to identify opportunities for cross-selling and up-selling, and provide expert advice on Experian's products and services.
Key Responsibilities
- Develop knowledge of client environments and processes to identify existing and potential applications for Experian products and services
- C coordinated communication with clients to implement product or service changes regarding security, membership, and legal
- Hold meetings with clients/prospects using telephone and web-based tools
- Identify product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel
- Research and identify sales and service opportunities for potential clients within assigned production center/departments or specific accounts across all solution suites
- Provide customer intelligence to sales and marketing functions to position our offerings
- Provide product training to users to ensure client use of Experian services
- Communicate client account maintenance needs and requests to team members
- Maintain contact with product and service users to enhance client relationships
Requirements
- Bachelor's degree or equivalent experience
- Minimum 3+ years of customer service experience
- Some type of account management or equal experience
- Knowledge of consumer credit reporting marketplace
- Comfortable operating within a teamed selling approach with energy
- Willingness to volunteer for activities as member of a teamed account selling approach
- Working knowledge of Salesforce.com CRM system
- Work experience partnering with different company members to achieve client needs
- Experience outside of traditional work day and work week required
Benefits
- Competitive salary: $45,000 - $65,000 per year, depending on experience
- Medical, life, and dental insurance
- Asociacion Solidarista benefits
- International Share Save Plan
- Flex work/work from home
- Paid time off
- Annual performance bonus
- Education reimbursement
- Family bonding leave
- Bereavement leave
- Referral program
About the Location
This is a permanent home-based role in Costa Rica. We offer a flexible work environment that allows you to work from the comfort of your own home.
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