Senior Customer Success Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Overview

We are seeking a highly skilled Client Support Specialist to join our team in Costa Rica. As a permanent home-based role, you will have the opportunity to work with our preferred clients and prospects to develop new business relationships and strengthen existing client connections.

About Experian

Experian is a leading global information services company that helps businesses and individuals make informed decisions by providing data-driven insights. Our unique culture values diversity, equity, and inclusion, and we strive to create a successful, inclusive, and diverse team where people love their work and working together.

The Role

This role offers a wide range of responsibilities, including sales support, product training, and customer intelligence gathering. You will work closely with our Preferred sales team to identify opportunities for cross-selling and up-selling, and provide expert advice on Experian's products and services.

Key Responsibilities

  • Develop knowledge of client environments and processes to identify existing and potential applications for Experian products and services
  • C coordinated communication with clients to implement product or service changes regarding security, membership, and legal
  • Hold meetings with clients/prospects using telephone and web-based tools
  • Identify product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel
  • Research and identify sales and service opportunities for potential clients within assigned production center/departments or specific accounts across all solution suites
  • Provide customer intelligence to sales and marketing functions to position our offerings
  • Provide product training to users to ensure client use of Experian services
  • Communicate client account maintenance needs and requests to team members
  • Maintain contact with product and service users to enhance client relationships

Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 3+ years of customer service experience
  • Some type of account management or equal experience
  • Knowledge of consumer credit reporting marketplace
  • Comfortable operating within a teamed selling approach with energy
  • Willingness to volunteer for activities as member of a teamed account selling approach
  • Working knowledge of Salesforce.com CRM system
  • Work experience partnering with different company members to achieve client needs
  • Experience outside of traditional work day and work week required

Benefits

  • Competitive salary: $45,000 - $65,000 per year, depending on experience
  • Medical, life, and dental insurance
  • Asociacion Solidarista benefits
  • International Share Save Plan
  • Flex work/work from home
  • Paid time off
  • Annual performance bonus
  • Education reimbursement
  • Family bonding leave
  • Bereavement leave
  • Referral program

About the Location

This is a permanent home-based role in Costa Rica. We offer a flexible work environment that allows you to work from the comfort of your own home.



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