Customer Success Portfolio Manager

hace 1 mes


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo
About ServiceNow

At ServiceNow, our technology empowers organizations to innovate and succeed in today's digital landscape. We are a team of passionate individuals who share a common goal: to help our customers achieve their objectives.

Estimated Salary Range

The estimated annual salary for this position is $175,000 - $225,000, depending on location and experience.

Job Description

We are seeking an experienced Customer Success Portfolio Manager to lead the development and maintenance of our customer success accounts. The ideal candidate will have a proven track record of managing high-performing teams and driving long-term customer value and software adoption.

Key Responsibilities
  • Develop and maintain a portfolio of customer success accounts
  • Lead and grow a team of success architects, platform architects, and customer success managers
  • Develop senior executive relationships with clients and internal stakeholders
  • Drive customer outcomes through product adoption, renewals, and expansion of ServiceNow offerings
  • Contribute to business planning and operational aspects of the CS portfolio
Requirements

To be successful in this role, you must have:

  • Minimum 10 years of experience in management consulting or architecture leadership
  • Demonstrated success leading and growing a team of individual contributors
  • Familiarity with one or more ServiceNow product suites
  • Strong executive relationships with C-level executives
  • Experience developing account partnering relationships with large consultancies and technology implementation firms
Preferred Qualifications

We prefer candidates with:

  • 5+ years of large program experience (multi-tracked, OCM)
  • Successful track record of managing high-performing teams and meeting customer KPIs
About ServiceNow

ServiceNow is an Equal Employment Opportunity Employer. We lead with flexibility and trust in our distributed world of work.



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