Customer Success Strategist

hace 1 día


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

At ServiceNow, we empower our customers to achieve their business goals through innovative technology and exceptional customer success.

As a Customer Success Manager at ServiceNow, you will play a critical role in ensuring our customers derive maximum value from our products.

We are seeking a highly motivated and experienced professional to join our team as a Customer Success Manager. The successful candidate will have a strong track record of driving customer success and a deep understanding of the ServiceNow platform.

Responsibilities:

  • Oversight of commercial and enterprise accounts to ensure customers achieve business outcomes and maximize adoption of ServiceNow products.
  • Responsible for orchestration of all ServiceNow Impact Guided deliverables, entitlements, and customer experience.
  • Ensuring customers are technically healthy and on the most recent version of our product.
  • Prioritizing and driving resolution on escalated customer issues.

Qualifications:

  • 3+ Years of related work experience; Customer Success, Project Management, Business Admin, and/or SaaS.
  • Ability to take full ownership of customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.
  • Ability to drive effective and influencing conversations with various stakeholders and leadership levels.

We offer a competitive salary ranging from $100,000 to $150,000 per year, depending on location and experience.



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