Customer Experience Strategist

hace 2 semanas


San Francisco, Heredia, Costa Rica Databricks A tiempo completo

About the Role:

We are seeking a highly skilled Customer Experience Strategist to join our team at Databricks.

Job Description:

In this role, you will work with our largest strategic accounts to provide exceptional customer support experience. You will be responsible for managing one or multiple accounts simultaneously, project managing all open support cases on a daily basis, and facilitating correspondence with various stakeholders.

You will directly engage in business-impacting situations, ensuring the recovery of functionality for our customers. Additionally, you will review upcoming customer events and planned production activities to identify potential problems and plan solutions.

You will also successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays, and mitigate issues. Furthermore, you will own and drive escalated issues blocking production success, carry out regular reviews of customer cases to identify trends, and handle challenging situations in a fast-paced environment.

What We Look For:

We are looking for a candidate with 3 to 5 years of customer-facing experience as a Technical Account Manager, Designated Support Engineer, or in related areas like implementation, Technical Support, or Solutions Architect.

You should be an excellent communicator with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders.

Benefits:

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on location and experience. Additional benefits include Private Medical Insurance, Private Life Insurance, Equity Awards, Paid Parental Leave, Fitness Reimbursement, Annual Career Development Fund, Home Office/Work Headphone Reimbursement, and Business Travel Accident Insurance.

About Databricks:

Databricks is the data and AI company, with over 10,000 organizations worldwide relying on our Data Intelligence Platform to unify and democratize data, analytics, and AI. Our platform is built by the original creators of Lakehouse, Apache Spark, Delta Lake, and MLflow.

Our Commitment to Diversity and Inclusion:

We are committed to fostering a diverse and inclusive culture where everyone can excel. We ensure that our hiring practices are inclusive and meet equal employment opportunity standards.



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